cgilmour

Hi, Your issue sounds very similar . We resolved it ourselves in the end by upgrading SIMS to the Autumn Release . This resolved all of our Xporter issues . A groupcall person had emailed a few days previously saying they "fixed a broken token " but this didn't help. Looking at the error it looked like a change in the databse schema had happened. I'm hoping this will work for you if you haven't gone to the Autumn release already. Cheers Chris

Hi, Our Data Manager has been using Classright to populate classes in google classroom for the past couple of years but it appears to have disppeared from the list of installed apps and I can't see it in the workplace apps. Does any one know if it's been withdrawn or if there's an alternative if it has? Regards Chris

Hi, Recently our Groupcall Exporter software started failing for several of our external systems which rely on groupcall to export data from SIMS. This was puzzling as the exporter software normally just runs wihout any issues and we hadn't upgraded SIMS or any other server software. We've been trying to resolve by contacting Groupcall support but just can get through to anyone . I've also logged a ticket via their webform etc but had no response and this was now a few days ago. Does anyone know how to get a response or had similar issues recently? Thanks for any pointers Cheers Chris

Hi, I got hit by a bulk spam email with tens of thousands of messages yesterday and trying to use the office 365 tools to block the incoming mail seemed to have little effect. I treid an email name block, domain block and eventually an connection /IP block after analysing the email header. I now have a full email box but deletion of items seems to have little effect. I've tried Mailbox tools, empty folders, archiving. I'm now investigating using the compliance tool to set up a search and delete of the spam emails ( I'm assuming the spam emails have caused it to be full) I've set up archiving to archive older messages and searched emails by size deleting older large ones. Whatever I delete on my mailbox either using outlook client or on the online version seems to have no effect on the mailbox full message or size reported. open to any ideas as at the moment the mailbox is not sending or receiving due to it being full? Regards Chris

Hi, Finally got a chance to resolve most of the printer issues we had . I've been reading through the thread and applied the Point and Print GPOs configured the GPP regedit and although students and teachers can now add printers without an issue, I couldn't get the item level targeting working -e.g. for a given OU e.g. classroom, deploying a specific printer to it. Did anyone else have this issue - I may have missed it in the pages on this thread? We use a print server and I checked that the KB's mentioned in previous threads were not applied. TIA Chris

Hi, I've tried various things and I've found that removing registry entries in the following keys removes them but you'll need to use psexec for the key ending PRINTENUM ( or change ownership of the key) , however I've only carried this out on one of our test laptops and feel we shouldn't need to go this far to remove these printers. Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SWD\PRINTENUM Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers The powershell commands which "worked" for us are :- Get-ChildItem -path HKLM:\SYSTEM\CurrentControlSet\Control\Print -Recurse |where { $_.Name -like '*OneNote for Windows 10'} | Remove-Item -Force Get-ChildItem -path HKLM:\SYSTEM\CurrentControlSet\Enum\SWD\PRINTENUM -Recurse |where { $_.Name -like '*OneNote for Windows 10'} | Remove-Item -Force As I say I'm not condoning this method as I don't know enough about any other effects. We're face with a similar problem of various computers from a few hundred having this issue and I'm a bit loathe to go around editing registry keys so if anyone has a solutions please let me know :-) Cheers Chris .

Hi, I'm trying to get to the bottom of some missing files apparently stored on our sharepoint site back in November 2020. The files have gone missing/been deleted/moved accidentally but I have tried various searches and can't find any traces - e.g. I've tried using audit logs searches etc. When I do the search it warns "Searching for activities that occurred over 90 days ago only returns activities from users who are assigned the appropriate licensing for long-term audit log retention" so this doesn't help as I don't believe long-term retention has been set up. Is it possible to search for actions/files or restore beyond the 90 days. Any other ideas? I've tried the recycle bin and 2nd stage recycle bin but can't find any hints of the files. Thanks Chris

Thanks - that's useful to know - could well be . I'll have a look at our recent windows updates Cheers Chris

Hi, we recently had some students scrawl racist graffiti over a wall and one of our staff took a photo before it got removed. When printing the photo ( in Windows 10 / photo gallery and photo viewer) the print came out with the racist words removed ( a white box appeared where the words were) . The words were scrawled badly so we were surprised the software picked these up . The printers were HP laserjets pros and we eventually printed it on a Ricoh printer. Do the HP printers censor what is printed? I wasn't aware of this and if we need to to get round this is there a way? I guess I'd leave the restriction on as it could potentially stop students printing nefarious stuff. Regards Chris

Many Thanks for the replies - I'll contact Google support

Thanks Chaniel - I've had a look and it was already set to this

Hi, we're pretty new to GSuite and having rolled out google classrooms to teachers, it appears some teachers are getting requests from external accounts to join the google class. We suspect some students are sharing a class code or link and the request is from an external ( non-school domain) account renamed to appear as a valid student. I've trawled the audit logs trying to find where external requests to join might be listed but couldn't find anything. I've also looked in the google meet audit log for external requests to the classroom meet- do these requests appear anywhere ? or am I looking in the wrong audit log. Ideally we'd like to turn off requests from anything but school domain accounts but I understand this is not available yet. Any help appreciated. Regards Chris

Many Thanks for the replies - I'll do some digging Cheers Chris

Hi, we're just starting out with Google Classroom and I've been unable to find a way of our SLT having an overview/reporting on assignments set by teachers for each teacher/dept without them being a member of each classroom. Am I missing the obvious or is there a way to do this ? In Show my Homework this was fairly straightforward Any pointers appreciated REgards Chris

Thanks for all the replies - I rebooted the server last night ( there was also quite a few pending windows updates) and it worked after this. Cheers Chris