We evaluated many solutions including Web Help Desk and Foot Prints.
Whilst Foot Prints seemed to do what we wanted, it certainly didn't meet our budgetary requirements! After the software licence costs we were also told that someone had to come in to install and setup the software at considerable cost to us. Oh and there was no educational pricing!
We found Web Help Desk and couldn't fault it at all. The software was up and running in no time and after a brief web-demo with one of their engineers we were able to continue to configure the software ourselves with no trouble. The guys at Unipress (the UK Web Help Desk people) were very approachable and helpful. On top of this their educational pricing was excellent.
So after all this we had found a solution that did exactly what we needed for less than 2/3 of the cost and near half the TCO overall.
