mossj,
I've come across this thread in Google. I've had a look and have worked out what account this is for but want to clear up some of what you have posted.
You raised a ticket with us asking why the add-on was not cancelled. We advised you that you had not actually request for it to be cancelled, only the reseller account. As you have other services with us, we do not just assume you want a software licence cancelled as you might be using it on another package. If we were to assume you no longer wanted it, it could have caused disruption to your business.
Sorry to hear you're having problems getting in to your account - that normally only happens after a set amount of incorrect logins in a short space of time and I can see this is indeed the case on your account. I'd like to discuss this with you and walk through getting this reset so that you can login.
Regarding your tickets. There is not a single ticket on your account (of which there are 7) that have no reply and have been closed. All tickets are replied to and logged (and viewable) via our customer portal.
Regarding JDK (ticket 54421), of which I actually dealt with towards the end. You asked if software for Flashchat would work on our shared/reseller servers of which we advised no due to the ports it required open. Tom replied within 2 minutes saying that it was not possible and that you would need to look at your own server.
A further update from yourself asked about the management and operation of a VPS which was replied 7 minutes after your question by Tom again.
You then asked if the server would be a similar setup the our shared/reseller servers when cPanel is taken and if you would then install your own software. Which I replied yes, they would be and you could then install whatever software you required.
A further question asked that you had found a walk through and you would give it a shot tomorrow but if your software did not work, could you get a refund. I then replied with the exact text: "We can't refund a VPS once provisioned, so you would have to just cancel as normal. As the product you want to use is JDK (java) based, make sure you get a VPS with enough RAM as JDK is a memory hog."
Just to clarify, we never said that JDK would not run. I did give a tip that JDK can be very memory hungry so ensuring you choose a VPS with suitable memory would get you off on the best foot.
Matt
