Cruiser_Scotland

Yes that's installed....

Just upgraded to v10.5 but when using DirectEdit blank files download? And there is an unauthorised error when closing/saving. Any help appreciated!

Just done the Silverlight update, have the black screen issue. Tried changing the IIS AppPool from .net 4 to .net 2, but then get a SQL error. Can anyone help?

Oh that's a pity! Thanks anyway.

Thanks @nickbro that works where shares in My Files reside on the same server as HAP, but results in an "access denied" error when trying to access shares on another server?

Hi We have setup HAP to work with MS Threat Management Gateway. Is it possible to get single sign on working - NTLM or Kerberos - for my files? Thanks!

Got a really odd issue started today out of the blue. All our network printers are failing to print - error of "failed to print" when sending test page from print server (Server 2003 R2). Server can see printers via IP address. Error in event log - Id 13 - document deleted. Help please!

Yes already in the config!

Thanks @Arkaine, but that didn't help. The OU containing the admin users is definitely seen by HAP.

Hi I get the following error when any HelpDesk admin logs off. Any ideas? Thanks! [ArgumentOutOfRangeException: 'userlist2' has a SelectedValue which is invalid because it does not exist in the list of items. Parameter name: value] System.Web.UI.WebControls.ListControl.set_SelectedValue(String value) +3203787 HAP.Web.HelpDesk.New.Page_Load(Object sender, EventArgs e) +1769 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +25 System.Web.UI.Control.LoadRecursive() +71 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3064

Anybody? @nickbro ? Thanks!

Oh.... and when a HelpDesk admin logs out, there is an error System.ArgumentOutOfRangeException: 'userlist2' has a SelectedValue which is invalid because it does not exist in the list of items.

Got a bit further with this, but when help desk admins attempt to update a ticket, set priority etc nothing happens? Also there is no "assign" button?

Hi I have successfully setup HAP+ my files - but am a bit stumped when it comes to the helpdesk. Can anyone give me a run through? Thank you!

Thanks. In the end I've just copied the PDFs out of program files for our Finance Manager to look at. Run as administrator didn't help.