Have been directed here by our support team. We have had some speed issues with the new service which by the way has ditched java to run activities and now is totally flash based. We have found issues with IE6 in XP, the odd issue with IE7 and IE8 depending on currency of update and problesm with web filters with security set very high. We think we have cracked most of the problems with speed and as of this morning the site is running much faster.
If you have issues still call or email our support team - contact details on footer of web page.
regards Mike T