monkey_boy

I'm running SimplyRDP and it's working fine, except when the machines are left at the logon screen, they restart very shortly afterwards. Does anyone know how I can increase this time to about 15 mins or so? TIA

I've since found that any post-2001 NIC has the intel boot agent supporting PXE, so I'm going with that for now. Thanks for suggestions.

I'm looking at turning some old PCs into Thin Clients to add to the exsisting terminal servers. I'm using Simply RDP. I've got it working on some fairly new laptops, but the old PCs i've got don't have onboard NICs and the Intel NICs I have are about 10 years old and don't support PXE. The Bios does list PXE Boot as an option though. Any help or info on a good supplier would be appreciated. TIA

How common are these in schools? I've heard of them and seen them used in businesses, but never really imagined it to be worthwhile in a school.

Depends what you're looking for obviously, but if it's cocked up data in AM then right clicking on one of the fields and viewing the history could be worth a look.

If anyone knows where an adm for accessibility can be downloaded, I'd be really grateful. In one OU (of users) I'd like to completely disable the options and in the other have the ability to either delegate control to customise the options or set the options for the user on whatever machine they're using.

If you want to use upgrade disks but are worried about having a clean install rather than putting on XP first there is a way around it. Install Vista without typing in the reg key then immediatly install on top of that and you will be able to use your upgrade key. If you already have XP licences, you aren't breaking any laws because you are still upgrading and you don't cock up your image. Hope that's of some help.

As a general rule though, in answer to your original question, two sticks of n amount will perform better in the majority of motherboards than one stick. It's not just limited to network logon speeds but general quickness of the system will benefit from making use of any dual channel capabilities on your board.

I'd just like to point out before you spend a lot of money on your cctv set-up that in order to use a video in court as evidence there needs to be strict guidelines that are followed. For a video to be used successfully requires the detail to cause the defendant to admit that it is them on the video, ie, if it can be disputed it will be worthless. So bear that in mind when you spec up and install your kit. On the other hand, if you want a setup where you can monitor for shoplifters and have a short timespan of recording, ie 12 hours while the shop is open, then you can lower your sights and your outlay quite a bit. If you go for a lower spec option for monitoring and deterring, then you would be just as well to set it to record when it detects movement at night so you don't waste HDD space, and it would be 'being resourceful' with what you have on the off chance of getting something useful, rather than shelling out for a big expensive setup that you later find out can't do what you were hoping it might. I hope that makes sense! And this isn't meant to put you off doing what you're doing, but just trying to give you some balanced info when you weigh up the benefits vs costs of your spec. MB

LTO2 or NAS hth

If your senior management are aware of and willing to take the risk involved, then why get so stressed about it. it doesn't *really* affect you, and you'd just be peeing into the wind the whole time. If you've done what you can, it's not your neck on the line anymore.

with classes of 60 that's not really an option...

Hi all, using IIS 6 and php 5.1.6 on a zeon 3.0ghz server with 4gb RAM, IIS crashes when around 50 ish users try and upload at the same time. It works fine when only 15 or so try and upload their files. We thought the problem might just be IIS, so we've put apache on and its still as bad. my config file is here http://edugeek.net/index.php?name=Forums&file=viewtopic&p=80119 if anyone could help i'd be grateful. MB

From topic - Here's my PHP config file as it is now, with Apache installed. Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727) Array ( [browser_name_regex] => ^mozilla/.\.0 (compatible; msie 6\.0.*;.*windows nt 5\.1.*\.net clr.*).*$ [browser_name_pattern] => Mozilla/?.0 (compatible; MSIE 6.0*;*Windows NT 5.1*.NET CLR*)* [parent] => IE 6.0 [platform] => WinXP [netclr] => 1 [browser] => IE [version] => 6.0 [majorver] => 6 [minorver] => 0 [css] => 2 [frames] => 1 [iframes] => 1 [tables] => 1 [cookies] => 1 [backgroundsounds] => 1 [vbscript] => 1 [javascript] => 1 [javaapplets] => 1 [activexcontrols] => 1 [cdf] => 1 [aol] => [beta] => [win16] => [crawler] => [stripper] => [wap] => [ak] => [sk] => ) PHP Version 5.1.4 System Windows NT INTRANET 5.2 build 3790 Build Date May 4 2006 10:30:29 Configure Command cscript /nologo configure.js "--enable-snapshot-build" "--with-gd=shared" Server API Apache 2.2 Handler http://www.apachelounge.com Virtual Directory Support enabled Configuration File (php.ini) Path C:\PHP\php.ini PHP API 20041225 PHP Extension 20050922 Zend Extension 220051025 Debug Build no Thread Safety enabled Zend Memory Manager enabled IPv6 Support enabled Registered PHP Streams php, file, http, ftp, compress.zlib, compress.bzip2, https, ftps, zip Registered Stream Socket Transports tcp, udp, ssl, sslv3, sslv2, tls Registered Stream Filters convert.iconv.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, zlib.*, bzip2.* This program makes use of the Zend Scripting Language Engine: Zend Engine v2.1.0, Copyright © 1998-2006 Zend Technologies -------------------------------------------------------------------------------- PHP Credits -------------------------------------------------------------------------------- Configuration PHP Core Directive Local Value Master Value allow_call_time_pass_reference Off Off allow_url_fopen On On always_populate_raw_post_data Off Off arg_separator.input & & arg_separator.output & & asp_tags Off Off auto_append_file no value no value auto_globals_jit On On auto_prepend_file no value no value browscap C:\PHP\extras\browscap.ini C:\PHP\extras\browscap.ini default_charset no value no value default_mimetype text/html text/html define_syslog_variables Off Off disable_classes no value no value disable_functions no value no value display_errors Off Off display_startup_errors Off Off doc_root no value no value docref_ext no value no value docref_root no value no value enable_dl On On error_append_string no value no value error_log no value no value error_prepend_string no value no value error_reporting 2047 2047 expose_php On On extension_dir C:\PHP\ext C:\PHP\ext file_uploads On On highlight.bg #FFFFFF #FFFFFF highlight.comment #FF8000 #FF8000 highlight.default #0000BB #0000BB highlight.html #000000 #000000 highlight.keyword #007700 #007700 highlight.string #DD0000 #DD0000 html_errors On On ignore_repeated_errors Off Off ignore_repeated_source Off Off ignore_user_abort Off Off implicit_flush Off Off include_path .;C:\php5\pear .;C:\php5\pear log_errors On On log_errors_max_len 1024 1024 magic_quotes_gpc On On magic_quotes_runtime Off Off magic_quotes_sybase Off Off mail.force_extra_parameters no value no value max_execution_time 300 300 max_input_time 600 600 open_basedir no value no value output_buffering 4096 4096 output_handler no value no value post_max_size 16M 16M precision 14 14 realpath_cache_size 16K 16K realpath_cache_ttl 120 120 register_argc_argv Off Off register_globals Off Off register_long_arrays Off Off report_memleaks On On report_zend_debug On On safe_mode Off Off safe_mode_exec_dir no value no value safe_mode_gid Off Off safe_mode_include_dir no value no value sendmail_from no value no value sendmail_path no value no value serialize_precision 100 100 short_open_tag Off Off SMTP localhost localhost smtp_port 25 25 sql.safe_mode Off Off track_errors Off Off unserialize_callback_func no value no value upload_max_filesize 10M 10M upload_tmp_dir no value no value user_dir no value no value variables_order GPCS GPCS xmlrpc_error_number 0 0 xmlrpc_errors Off Off y2k_compliance On On zend.ze1_compatibility_mode Off Off apache2handler Apache Version Apache/2.2.4 (Win32) PHP/5.1.6 Apache API Version 20051115 Server Administrator [email protected] Hostname:Port intranet.curric.boscol.co.uk:80 Max Requests Per Child: 0 - Keep Alive: on - Max Per Connection: 100 Timeouts Connection: 300 - Keep-Alive: 5 Virtual Server No Server Root C:/Program Files/Apache Software Foundation/Apache2.2 Loaded Modules core mod_win32 mpm_winnt http_core mod_so mod_actions mod_alias mod_asis mod_auth_basic mod_authn_default mod_authn_file mod_authz_default mod_authz_groupfile mod_authz_host mod_authz_user mod_autoindex mod_cgi mod_dir mod_env mod_imagemap mod_include mod_isapi mod_log_config mod_mime mod_negotiation mod_setenvif mod_userdir mod_php5 Directive Local Value Master Value engine 1 1 last_modified 0 0 xbithack 0 0 Apache Environment Variable Value HTTP_ACCEPT image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/x-shockwave-flash, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */* HTTP_ACCEPT_LANGUAGE en-gb HTTP_ACCEPT_ENCODING gzip, deflate HTTP_USER_AGENT Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727) HTTP_HOST intranet HTTP_CONNECTION Keep-Alive HTTP_COOKIE MOODLEID_=%25E2%25C8%2513E%25BD PATH C:\PHP\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\;C:\Program Files\Dell\SysMgt\RAC;c:\sqlany50\win32;c:\sqlany50\win SystemRoot C:\WINDOWS COMSPEC C:\WINDOWS\system32\cmd.exe PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH WINDIR C:\WINDOWS SERVER_SIGNATURE no value SERVER_SOFTWARE Apache/2.2.4 (Win32) PHP/5.1.6 SERVER_NAME intranet SERVER_ADDR 10.56.84.44 SERVER_PORT 80 REMOTE_ADDR 10.56.84.149 DOCUMENT_ROOT F:/Intranet/cms SERVER_ADMIN [email protected] SCRIPT_FILENAME F:/Intranet/cms/moodle/test.php REMOTE_PORT 1547 GATEWAY_INTERFACE CGI/1.1 SERVER_PROTOCOL HTTP/1.1 REQUEST_METHOD GET QUERY_STRING no value REQUEST_URI /moodle/test.php SCRIPT_NAME /moodle/test.php HTTP Headers Information HTTP Request Headers HTTP Request GET /moodle/test.php HTTP/1.1 Accept image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/x-shockwave-flash, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */* Accept-Language en-gb Accept-Encoding gzip, deflate User-Agent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727) Host intranet Connection Keep-Alive Cookie MOODLEID_=%25E2%25C8%2513E%25BD HTTP Response Headers X-Powered-By PHP/5.1.4 Set-Cookie PHPSESSID=4ojbe6tk5shs0kcs91n6p2dab6; path=/ Expires Thu, 19 Nov 1981 08:52:00 GMT Cache-Control no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Pragma no-cache Keep-Alive timeout=5, max=99 Connection Keep-Alive Transfer-Encoding chunked Content-Type text/html bcmath BCMath support enabled bz2 BZip2 Support Enabled Stream Wrapper support compress.bz2:// Stream Filter support bzip2.decompress, bzip2.compress BZip2 Version 1.0.2, 30-Dec-2001 calendar Calendar support enabled com_dotnet COM support enabled DCOM support disabled .Net support enabled Directive Local Value Master Value com.allow_dcom 0 0 com.autoregister_casesensitive 1 1 com.autoregister_typelib 0 0 com.autoregister_verbose 0 0 com.code_page no value no value com.typelib_file no value no value cpdf CPDF Support enabled Version 2.02-r1-2 ctype ctype functions enabled curl CURL support enabled CURL Information libcurl/7.14.0 OpenSSL/0.9.8a zlib/1.2.3 date date/time support enabled Timezone Database Version 2006.1 Timezone Database internal Default timezone Europe/London Directive Local Value Master Value date.default_latitude 31.7667 31.7667 date.default_longitude 35.2333 35.2333 date.sunrise_zenith 90.583333 90.583333 date.sunset_zenith 90.583333 90.583333 date.timezone no value no value dba DBA support enabled Supported handlers cdb cdb_make db3 inifile flatfile dbx dbx support enabled dbx version 1.1.0 supported databases MySQL ODBC PostgreSQL Microsoft SQL Server FrontBase Oracle 8 (oci8) Sybase-CT SQLite Directive Local Value Master Value dbx.colnames_case unchanged unchanged dom DOM/XML enabled DOM/XML API Version 20031129 libxml Version 2.6.22 HTML Support enabled XPath Support enabled XPointer Support enabled Schema Support enabled RelaxNG Support enabled fdf FDF Support enabled FdfTk Version 5.0 ftp FTP support enabled gd GD Support enabled GD Version bundled (2.0.28 compatible) FreeType Support enabled FreeType Linkage with freetype FreeType Version 2.1.9 T1Lib Support enabled GIF Read Support enabled GIF Create Support enabled JPG Support enabled PNG Support enabled WBMP Support enabled XBM Support enabled gettext GetText Support enabled hash hash support enabled Hashing Engines md4 md5 sha1 sha256 sha384 sha512 ripemd128 ripemd160 whirlpool tiger128,3 tiger160,3 tiger192,3 tiger128,4 tiger160,4 tiger192,4 snefru gost adler32 crc32 crc32b haval128,3 haval160,3 haval192,3 haval224,3 haval256,3 haval128,4 haval160,4 haval192,4 haval224,4 haval256,4 haval128,5 haval160,5 haval192,5 haval224,5 haval256,5 iconv iconv support enabled iconv implementation "libiconv" iconv library version 1.9 Directive Local Value Master Value iconv.input_encoding ISO-8859-1 ISO-8859-1 iconv.internal_encoding ISO-8859-1 ISO-8859-1 iconv.output_encoding ISO-8859-1 ISO-8859-1 iisfunc IIS Admin Functions support enabled imap IMAP c-Client Version 2004 SSL Support enabled interbase Firebird/InterBase Support dynamic Compile-time Client Library Version Interbase 6 Run-time Client Library Version Firebird 1.0/Interbase 6 Directive Local Value Master Value ibase.allow_persistent On On ibase.dateformat %Y-%m-%d %Y-%m-%d ibase.default_charset no value no value ibase.default_db no value no value ibase.default_password no value no value ibase.default_user no value no value ibase.max_links Unlimited Unlimited ibase.max_persistent Unlimited Unlimited ibase.timeformat %H:%M:%S %H:%M:%S ibase.timestampformat %Y-%m-%d %H:%M:%S %Y-%m-%d %H:%M:%S java Directive Local Value Master Value java.class.path no value no value java.home no value no value java.library jvm.dll jvm.dll java.library.path no value no value ldap LDAP Support enabled RCS Version $Id: ldap.c,v 1.161.2.3 2006/01/01 12:50:08 sniper Exp $ Total Links 0/unlimited API Version 2004 Vendor Name OpenLDAP Vendor Version 0 libxml libXML support active libXML Version 2.6.22 libXML streams enabled mbstring Multibyte Support enabled Multibyte string engine libmbfl Multibyte (japanese) regex support enabled Multibyte regex (oniguruma) version 3.7.1 mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1. Directive Local Value Master Value mbstring.detect_order no value no value mbstring.encoding_translation Off Off mbstring.func_overload 0 0 mbstring.http_input pass pass mbstring.http_output pass pass mbstring.internal_encoding no value no value mbstring.language neutral neutral mbstring.strict_detection Off Off mbstring.substitute_character no value no value mhash MHASH support Enabled MHASH API Version 20020524 mime_magic mime_magic support Directive Local Value Master Value mime_magic.debug Off Off mime_magic.magicfile C:\php5\magic.mime C:\php5\magic.mime ming Ming SWF output library enabled Version 0.3beta1 msql MSQL Support enabled Allow Persistent Links yes Persistent Links 0/unlimited Total Links 0/unlimited mssql MSSQL Support enabled Active Persistent Links 0 Active Links 0 Library version 7.0 Directive Local Value Master Value mssql.allow_persistent On On mssql.batchsize 0 0 mssql.compatability_mode Off Off mssql.connect_timeout 5 5 mssql.datetimeconvert On On mssql.max_links Unlimited Unlimited mssql.max_persistent Unlimited Unlimited mssql.max_procs Unlimited Unlimited mssql.min_error_severity 10 10 mssql.min_message_severity 10 10 mssql.secure_connection Off Off mssql.textlimit Server default Server default mssql.textsize Server default Server default mssql.timeout 60 60 mysql MySQL Support enabled Active Persistent Links 0 Active Links 0 Client API version 4.1.7 Directive Local Value Master Value mysql.allow_persistent On On mysql.connect_timeout 60 60 mysql.default_host no value no value mysql.default_password no value no value mysql.default_port no value no value mysql.default_socket no value no value mysql.default_user no value no value mysql.max_links Unlimited Unlimited mysql.max_persistent Unlimited Unlimited mysql.trace_mode Off Off mysqli MysqlI Support enabled Client API library version 4.1.7 Client API header version 4.1.7 MYSQLI_SOCKET /tmp/mysql.sock Directive Local Value Master Value mysqli.default_host no value no value mysqli.default_port 3306 3306 mysqli.default_pw no value no value mysqli.default_socket no value no value mysqli.default_user no value no value mysqli.max_links Unlimited Unlimited mysqli.reconnect Off Off odbc ODBC Support enabled Active Persistent Links 0 Active Links 0 ODBC library Win32 Directive Local Value Master Value odbc.allow_persistent On On odbc.check_persistent On On odbc.default_db no value no value odbc.default_pw no value no value odbc.default_user no value no value odbc.defaultbinmode return as is return as is odbc.defaultlrl return up to 4096 bytes return up to 4096 bytes odbc.max_links Unlimited Unlimited odbc.max_persistent Unlimited Unlimited openssl OpenSSL support enabled OpenSSL Version OpenSSL 0.9.8a 11 Oct 2005 pcre PCRE (Perl Compatible Regular Expressions) Support enabled PCRE Library Version 6.6 06-Feb-2006 pgsql PostgreSQL Support enabled PostgreSQL(libpq) Version 8.1.3 Multibyte character support disabled SSL support disabled Active Persistent Links 0 Active Links 0 Directive Local Value Master Value pgsql.allow_persistent On On pgsql.auto_reset_persistent Off Off pgsql.ignore_notice Off Off pgsql.log_notice Off Off pgsql.max_links Unlimited Unlimited pgsql.max_persistent Unlimited Unlimited Reflection Reflection enabled Version $Id: php_reflection.c,v 1.164.2.33 2006/03/29 14:28:42 tony2001 Exp $ session Session Support enabled Registered save handlers files user Registered serializer handlers php php_binary wddx Directive Local Value Master Value session.auto_start Off Off session.bug_compat_42 Off Off session.bug_compat_warn Off Off session.cache_expire 180 180 session.cache_limiter nocache nocache session.cookie_domain no value no value session.cookie_lifetime 0 0 session.cookie_path / / session.cookie_secure Off Off session.entropy_file no value no value session.entropy_length 0 0 session.gc_divisor 1000 1000 session.gc_maxlifetime 1440 1440 session.gc_probability 1 1 session.hash_bits_per_character 5 5 session.hash_function 0 0 session.name PHPSESSID PHPSESSID session.referer_check no value no value session.save_handler files files session.save_path C:\PHP\sessions C:\PHP\sessions session.serialize_handler php php session.use_cookies On On session.use_only_cookies Off Off session.use_trans_sid 0 0 shmop shmop support enabled SimpleXML Simplexml support enabled Revision $Revision: 1.151.2.22 $ Schema support enabled snmp UCD-SNMP Support enabled UCD-SNMP Version ucd-snmp-4.2.3 sockets Sockets Support enabled SPL SPL support enabled Interfaces Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject Classes AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, DirectoryIterator, DomainException, EmptyIterator, FilterIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RuntimeException, SimpleXMLIterator, SplFileInfo, SplFileObject, SplObjectStorage, SplTempFileObject, UnderflowException, UnexpectedValueException standard Regex Library Bundled library enabled Dynamic Library Support enabled Internal Sendmail Support for Windows enabled Directive Local Value Master Value assert.active 1 1 assert.bail 0 0 assert.callback no value no value assert.quiet_eval 0 0 assert.warning 1 1 auto_detect_line_endings 0 0 default_socket_timeout 60 60 safe_mode_allowed_env_vars PHP_ PHP_ safe_mode_protected_env_vars LD_LIBRARY_PATH LD_LIBRARY_PATH url_rewriter.tags a=href,area=href,frame=src,input=src,form=fakeentry a=href,area=href,frame=src,input=src,form=fakeentry user_agent no value no value tidy Tidy support enabled libTidy Release 14 February 2006 Extension Version 2.0 ($Id: tidy.c,v 1.66.2.8 2006/04/19 21:47:20 nlopess Exp $) Directive Local Value Master Value tidy.clean_output no value no value tidy.default_config no value no value tokenizer Tokenizer Support enabled wddx WDDX Support enabled WDDX Session Serializer enabled xml XML Support active XML Namespace Support active libxml2 Version 2.6.22 xmlreader XMLReader enabled xmlrpc core library version xmlrpc-epi v. 0.51 php extension version 0.51 author Dan Libby homepage http://xmlrpc-epi.sourceforge.net open sourced by Epinions.com xmlwriter XMLWriter enabled xsl XSL enabled libxslt Version 1.1.15 libxslt compiled against libxml Version 2.6.22 EXSLT enabled libexslt Version 0.8.12 zip Zip enabled $Id: php_zip.c,v 1.38 2006/04/27 08:45:29 pajoye Exp $ enabled Libzip version 0.6.1 zlib ZLib Support enabled Stream Wrapper support compress.zlib:// Stream Filter support zlib.inflate, zlib.deflate Compiled Version 1.2.3 Linked Version 1.2.3 Directive Local Value Master Value zlib.output_compression Off Off zlib.output_compression_level -1 -1 zlib.output_handler no value no value Additional Modules Module Name dbase filepro Environment Variable Value ALLUSERSPROFILE C:\Documents and Settings\All Users ClusterLog C:\WINDOWS\Cluster\cluster.log CommonProgramFiles C:\Program Files\Common Files COMPUTERNAME INTRANET ComSpec C:\WINDOWS\system32\cmd.exe FP_NO_HOST_CHECK NO NUMBER_OF_PROCESSORS 4 OS Windows_NT Path C:\PHP\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\;C:\Program Files\Dell\SysMgt\RAC;c:\sqlany50\win32;c:\sqlany50\win PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH PHPRC C:\PHP\ PROCESSOR_ARCHITECTURE x86 PROCESSOR_IDENTIFIER x86 Family 15 Model 4 Stepping 10, GenuineIntel PROCESSOR_LEVEL 15 PROCESSOR_REVISION 040a ProgramFiles C:\Program Files SQLANY c:\sqlany50 SystemDrive C: SystemRoot C:\WINDOWS TEMP C:\WINDOWS\TEMP TMP C:\WINDOWS\TEMP USERPROFILE C:\Documents and Settings\Default User windir C:\WINDOWS __COMPAT_LAYER EnableNXShowUI EnableNXShowUI AP_PARENT_PID 1148 PHP Variables Variable Value _REQUEST["MOODLEID_"] %E2%C8%13E%BD _COOKIE["MOODLEID_"] %E2%C8%13E%BD _SERVER["HTTP_ACCEPT"] image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/x-shockwave-flash, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */* _SERVER["HTTP_ACCEPT_LANGUAGE"] en-gb _SERVER["HTTP_ACCEPT_ENCODING"] gzip, deflate _SERVER["HTTP_USER_AGENT"] Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727) _SERVER["HTTP_HOST"] intranet _SERVER["HTTP_CONNECTION"] Keep-Alive _SERVER["HTTP_COOKIE"] MOODLEID_=%25E2%25C8%2513E%25BD _SERVER["PATH"] C:\PHP\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\;C:\Program Files\Dell\SysMgt\RAC;c:\sqlany50\win32;c:\sqlany50\win _SERVER["SystemRoot"] C:\WINDOWS _SERVER["COMSPEC"] C:\WINDOWS\system32\cmd.exe _SERVER["PATHEXT"] .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH _SERVER["WINDIR"] C:\WINDOWS _SERVER["SERVER_SIGNATURE"] no value _SERVER["SERVER_SOFTWARE"] Apache/2.2.4 (Win32) PHP/5.1.6 _SERVER["SERVER_NAME"] intranet _SERVER["SERVER_ADDR"] 10.56.84.44 _SERVER["SERVER_PORT"] 80 _SERVER["REMOTE_ADDR"] 10.56.84.149 _SERVER["DOCUMENT_ROOT"] F:/Intranet/cms _SERVER["SERVER_ADMIN"] [email protected] _SERVER["SCRIPT_FILENAME"] F:/Intranet/cms/moodle/test.php _SERVER["REMOTE_PORT"] 1547 _SERVER["GATEWAY_INTERFACE"] CGI/1.1 _SERVER["SERVER_PROTOCOL"] HTTP/1.1 _SERVER["REQUEST_METHOD"] GET _SERVER["QUERY_STRING"] no value _SERVER["REQUEST_URI"] /moodle/test.php _SERVER["SCRIPT_NAME"] /moodle/test.php _SERVER["PHP_SELF"] /moodle/test.php _SERVER["REQUEST_TIME"] 1177410881

Which of these helpdesk solutions are able to show that a problem has been escalated to a specific person? and how is that person notified. What I would like is for some software where one of the tech's can sit on a helpdesk take calls, log the details and then escalate it if needs be, to a specific person and have that person notified either by logging into the software or by email. Excuse my ignorance if this is a feature of all of them, but i know nothing about helpdesk stuff!!