In the Serco support team we consistently monitor our performance to try to ensure we provide the best possible service to our customers. As the Support Manager, I welcome any feedback from customers to help us improve service levels. I would, therefore, encourage any customer that feels that we are not providing adequate Support service levels to contact me directly
[email protected]. Similarly, I would also welcome feedback in cases where we have exceeded customer expectations.
Clearly in the case raised by John we have not provided the level of service that our customers are entitled to and we have escalated this case to bring it to resolution and I would like to apologise on behalf of Serco for the frustration and disruption that this might have caused.
