Our school has been buying and using fujitsu siemens laptops for the past 3 years, and have recently purchased 40 Amilo Pro V2085's which are good cheap laptops for the staff to use - however our older laptops (V2000) have since been passed down the line and setup for the students to use where a dedicated suit isnt practical (e.g Science department, where computers are needed but we have nowhere to put them); so they have been using these V2000's for 3 months now without a problem until recently when a kid managed to change the bios password and set it so the password is required before the OS will boot meaning we can't get into the laptop bios to change the password or into the OS to use a bios password reset tool - we are totally stumped with this one - removing the bios battery and the main battery does nothing, the password is stored in the eprom as far as we know
So - we phoned fujitsu assuming they code just generate/give us the master password that it asks for when you get the bios password 3 times wrong.... but NO, they want us to send the laptop to them at a cost of £117 so they can "Have a look", they bluntly refuse to give us a password or any real assistance and wont let us speak to someone higher - whats worse is, we needed to get some work of the hard disk so we swapped it into a known good manchine and now that laptop also asks for the password, putting its original hard disk back in and it still asks!
Now we have two laptops asking for a Master Password and no help from Fujitsu and there is no way the school will be paying £117 per laptop just for a password.
If your going to use Fujitsu kit, make sure you have a secure password on your bios and make sure one is set! - Needless to say our school will no longer be dealing with Fujitsu equipment as their support team and surface are way below standard.
Rant over I guess, if anyone has had the same problems it'd be good to hear we are not the only ones suffering the wrath of Fujitsu's money spinning IT business - or if someone has the 'Magic' master password?
Thanks, Brian Barnett
(ICT Technician - Saddleworth School, Oldham)