You are right, professional servcies appears to be the nirvana for any technology provider but hardware has always been seen as a good door opener...
This may be changing but there are a number of suppliers that have dismissed hardware and years later tried to rebuild a product business, you only need to look at Morse and Fujitus Servcies as examples.
Does RM still make its own kit? I heard they pretty much lead with branded vendors such as Dell or HP?