Is anyone else still as frustrated as i am over the Patch Management/Release process? A number of years ago a new appointment was made by Capita in order to improve the management and release of patches and with this came a promise that if a patch was current it would automatically be available for release. I think the process for this hasn't improved at all, if anything it's now taking longer to receive the requested patches.
Having to constantly, yes constantly, request patches be made available is a waste of our time, clients time and the support staffs time at Capita. I have been waiting for one patch to be made available in SOLUS3 since the 14th of February, it really doesn't need to be this time consuming!! Does it?
JJ