SensoCustomerSuccess

We’ve given our Support team a heads‑up that you’ll be reaching out. Once your ticket comes through, we’ll keep a close eye on it to make sure it’s handled quickly and to spot any other ways we can support you during the migration. That includes helping replicate your policies in the new portal and getting you licensed for the trial of our new Broadcast module, which is currently in beta. We’ve had some great feedback on the latest update, and our Customer Success team is here to help with anything you need along the way.

I have raised your feedback! We actually have a UI update for the technical view coming to make it more user friendly based on schools like yourselves providing suggestions. We appreciate all the feedback and suggestions we get. Senso Customer Success team

@Techie-Tech I completely understand how stressful this experience has been - it’s not what you should expect, especially during a migration. I appreciate that you’ve already lined up alternative trials, and in the meantime, we’d love to help get Senso working correctly in your environment so it can support you through the last stretch of the school year. If it’s useful, we have availability today at 1 pm for a configuration and policy replication call. I have reserved the appointment for you, just in case - no pressure, just a chance to get things running smoothly. Senso Customer Success team

Hi @Techie-Tech, I’m really sorry to hear about the difficulties you’ve had, especially with a setup of that size. That’s not the experience we want for anyone, and I completely understand how frustrating it must be. Our Customer Success team can support with the configuration and setup of policies in your new portal, and we’d really like to help get things back on track for you. If you’re open to it, please reach out to us at [email protected] so we can take a proper look at your setup and the issues you’ve mentioned. — Senso Customer Success Team