BobFish

Thanks for the tip in relation to AMSI Protection, we added the following in addition to our existing rules and this seems to have done the trick: AMSI Protection (Windows) C:\ProgramData\Capita\Solus3\Deployments\

We are deploying SIMS on freshly deployed Windows 11 devices across all our Trust Schools and have this issue at all sites. During installation of SIMS the process hangs on devices that have Sophos Intercept X installed, if we disable Sophos on a PC the installer runs just fine. Looking in task manager you can see the installer just sitting there (a few different processes) In the SIMS deployment interface the deployment eventually fails with: '2025-08-21 13:13:20 Decompiling of the package SIMS Summer 2025 Full Release (7.224.27) (SIMS Workstation) No errors / blocks reported in Sophos under detections SIMS Support have sent us over the latest exclusions for Sophos and these have not helped. We have also added several other exclusions without success, based on the processes that hang. We are going to try to re-image a PC with Windows 10 to see if the issue is Windows 11 Specific and then log a call with Sophos. Sophos was deploying / updatig fine to Windows 10 PCs at the end of last term If you have any luck before we do please can you share any detail