Hey,
Yeah, I’ve had issues with Surpass Secure Client too. It’s a pain. Since the June updates, it sounds like something’s blocking the test downloads for non-admin users. First, double-check the permissions for teacher and student accounts; they might’ve reset.
Next, try temporarily disabling SOPHOS and see if it works. Sometimes antivirus software acts up. Also, clear the browser cache and reboot. If Smoothwall's in play, ensure it’s not blocking anything crucial.
Hope this helps! If not, might be worth pushing Surpass support again. Good luck!