Torchwood

Ok, Thanks for the input. I'll take a look and see if I can word out a solution. Regards Torchwood

Hi, Our music department uses a piece of software called 'Ignite By Air Music Tech' which is so old that it hasn't been supported by the manufacturer for some years. It's got to the point where it's gotta go. We are looking for a replacement but one problem is that the music department have a load of '.ais' files which are 'essential' teaching resources. To spare the music department a visit from the four riders of the apocalypse, are there any other apps similar to Ignite which will read .ais files, or a way that we can convert .ais files? Regards Torchwood

Hi All, Many thanks for all the suggestions. We'll take a look at them. Regards Torchwood

Hi, Can anyone suggest a free simple helpdesk system? We are looking for something which allows users to log tickets by sending an email. Currently we are using Parago, but the problem is that even though Parago allows users to email the helpdesk to raise a ticket, users persist in emailing support staff directly, despite being asked not to do so. We can forward the email to Parago to create a ticket on the user's behalf, but then the ticket is raised under the support staff's name, and Parago has no facility for changing the name of the originator of the ticket. We have raised this problem with Parago, but it has fallen on deaf ears. Consequently we are looking to ditch Parago, at least as far as helpdesk ticketing goes. IMPORTANTLY any replacement system needs to have the facility to be able to change the originator of the call. We are NOT looking for a full blown management system with asset registers, detailed reports, statistical analysis, etc. We just want something which allows a user to raise a ticket when they have a problem and us to close it when it's fixed. Many thanks Torchwood

Several more money trees (you can never have too many).

Hi Dawn Could I have the credentials for the drivers please? Many thanks Torchwood