CoopAcademies

Purpose of role: Academy IT Technicians are responsible for providing day to day IT support to the chosen academy, including: ● Provide assistance and advice to staff and students as required. ● Provide technical support to academies ensuring IT systems are effective, efficient and secure. ● Day-to-day management of incidents and requests through the IT toolset responding as per the agreed service levels. ● Develop skills and knowledge of a modern cloud based educational IT environment and gain relevant qualifications. e.g. Google Educator programme, other relevant technical certification programmes. All roles in the IT team promote our ethical values and moral purpose, including Ways of Being Co-op, and support the Trust’s ambitious growth target of reaching 40 academies by 2022. Key accountabilities (and specific duties / responsibilities): IT Change Delivery ● Work with Academies IT Colleagues and where required, the suppliers, to build and run effective and efficient processes that drive optimisation and create maximum value for the trust. ● To work with projects and programmes to ensure new Technology services meet agreed Acceptance into Service criteria. ● Support and help drive a ‘Cloud 1st’ approach to IT service and delivery. Technical Support ● Assist both teaching and support staff in development of IT skills as appropriate. ● Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly. ● Provide advice, guidance and assistance to teachers, pupils and other members of staff on use of IT in academy. This includes working to and giving guidance to others on the IT acceptable use and e-Safeguarding policies. ● Maintain IT installations, peripherals and software; restoring faults, replace consumables, updating software and setting up new equipment. ● Detect, diagnose and resolve computer, server and peripheral device faults. Interpret diagnostic information, prioritise resolutions and determine if external support is required. ● Schedule IT maintenance activities across the academy to minimise disruption and support change within the academy. ● Support data integrity within the academy. ● Keep abreast of new technology and make suggestions for improvement and efficiency as appropriate. Health & Safety / Safeguarding ● Support the Senior Leadership Team in implementing the Trust’s safeguarding policy. ● Implementing Trust back up, virus protection and security policies, including staff and pupil access to data and files, suggesting improvements where appropriate. ● Overall responsibility for the promotion and observance of a safe working environment in the specialist work area including risk assessments, review of safety procedures and distribution of safety information for all personnel using specialist work areas - including cleaners, where appropriate. ● Ensure routine safety checks, including electrical tests, are carried out and appropriate records maintained ● Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with recognised procedures and legal requirements. Administration ● Maintain an up-to-date inventory of IT assets in the academy. Take appropriate steps to ensure security of equipment, including asset labelling as necessary. ● Use Trust processes, recommended suppliers and agreements to order equipment and supplies for use with the academy. ● Receive and check deliveries and associated invoices, notify the appropriate person of any discrepancies. ● Support the Hub IT Manager in financial planning. e.g. help to estimate future budget requirements. ● Provide management information as required. ● Record responses to faults and fixes in order to be able to refer to in future for ease of recurrence fix and for configuration database purposes. IT resource and service management ● To analyse any process or technical issues, monitor and take corrective action on services as per documented operational procedures. ● Keep up to date with assigned tickets in the Service Desk system, updating, communicating status and closing as appropriate. ● Ensure that any assigned incidents and problems are fully addressed in line with service levels. ● Ensuring that any service management related incidents and problems are fully addressed in line with service levels. ● Management of service management risks in line with the risk management framework. ● Promote, seek opportunities for, and deliver continual service improvement. ● Escalation of incidents and request as required within agreed Service Levels ● Management and ordering of Hardware/peripherals Behaviours ● Support “Being Co-op” Values: Do what matters most Be yourself always Show you care Succeed together ● To understand the importance of inclusion, equality and diversity, both when working with pupils and with colleagues, and to promote equal opportunities for all ● To uphold and promote the values and the ethos of the academy ● To implement and uphold the policies, procedures and codes of practice of the academy, including relating to customer care, finance, data protection, IT, health & safety, anti-bullying and safeguarding. ● To take a proactive approach to health and safety, working with others in the academy to minimise and mitigate potential hazards and risks, and actively contribute to the security of the academy, e.g. challenging a stranger on the premises. ● To participate and engage with workplace learning and development opportunities, subject to the academy’s training plan, working to continually improve own performance and that of the team/academy. ● To attend and participate in relevant meetings as appropriate. ● To undertake any other additional duties commensurate with the grade of the post. These duties are neither exclusive nor exhaustive, and the post holder will be required to undertake other duties and responsibilities, which the Academy Trust may determine. Please note that the successful applicant will be required to comply with all Trust Policies. This post is subject to an enhanced DBS check. We value variety and individual differences, and aim to create a culture, environment and practices at all levels which encompass acceptance, respect and inclusion. All our colleagues are expected to demonstrate a commitment to co-operative values and principles, and the Ways of Being Co-op. An Application from must be completed and can be found here: https://www.coopacademies.co.uk/vacancies/it-technician-mobile-2/ or by emailing [email protected] **APPROVED** Co-op Academy IT Technician Job Description (1) (1) (2).pdf

Location: Co-op Academy Manchester or Co-op Academy Swinton Purpose of role: To support: ● The provision of digital services across the school as required for delivery of the National Curriculum. ● The administration of network systems for the efficient and smooth running of the digital services within the Academy. Provide technical advice and guidance to teaching staff and school support staff. To ensure digital services and products are consistent with the Trust’s strategy and policies, so that they provide value for money. To support the Hub IT Manager in the supervision and oversight of a small team of technicians. Network Managers are also responsible day to day IT support, including: ● Provide assistance and advice to staff and students as required. ● Provide technical support to academies ensuring IT systems are effective, efficient and secure. ● Day-to-day management of incidents and requests through the IT toolset responding as per the agreed service levels. ● Develop skills and knowledge of a modern cloud based educational IT environment and gain relevant qualifications. e.g. Google Educator programme, other relevant technical certification programmes. All roles in the IT team promote our ethical values and moral purpose, including Ways of Being Co-op, and support the Trust’s ambitious growth target of reaching 40 academies. Key accountabilities (and specific duties / responsibilities): KEY TASKS – Supervision ● To manage workload and delegate tasks for a small team of Co-op Academies Technicians, assuring work has been completed to appropriate quality standards and to required deadlines. ● As the senior on-site presence, provide advice and guidance to a small team of Co-op Academies Digital technicians. ● To make a contribution to writing and reviewing policies, procedures and processes associated with digital services. IT Change Delivery ● Work with Academies IT Colleagues and where required, suppliers to build and run effective and efficient processes that drive optimisation and create maximum value for the trust. ● To work with projects and programmes to ensure new Technology services meet agreed Acceptance into Service criteria. ● Support and help drive a ‘Cloud 1st’ approach to IT service and delivery. Technical Support ● Work with the ICT Curriculum Co-ordinator and Central Trust colleagues on the integration and provision of digital services. This includes the local support needed for the Google Workspace environment and controlled assessments as necessary. ● Provide advice, guidance and assistance to teachers, pupils and other members of staff on use of digital services and the acceptable use and e-Safeguarding policies. Deliver or arrange training for digital services as required. ● Support the delivery of the National Curriculum in breaks and before and after the school day where required by the academies leadership. ● Set up devices such as laptops, data projectors, interactive whiteboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating correctly. ● Detect, diagnose and resolve network, computer, server and peripheral device faults. Interpret diagnostic information, prioritise resolutions and determine if external support is required. ● Contribute to information security within the school, such as the testing of backup and disaster recovery solutions, and that anti-virus and Cyber Security software is installed and kept up to date. ● Schedule IT maintenance activities across the academy to minimise disruption and support change within the academy. Health & Safety / Safeguarding ● Support the Senior Leadership Team in implementing the Trust’s safeguarding policy. ● Implementing Trust backup, virus protection and security policies, including staff and pupil access to data and files, suggesting improvements where appropriate. ● In work areas, for themselves and their team, promote observance of a safe working environment including risk assessments, adherence to safety procedures and distribution of safety information for all personnel, where appropriate. ● Ensure routine safety checks, including electrical tests, are carried out and appropriate records maintained ● Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with the Trust recognised procedures and legal requirements. Administration ● Maintain an up-to-date IT asset list for the academy. Take appropriate steps to ensure security of equipment, including asset labelling as necessary. ● Use Trust processes, recommended suppliers and agreements to order equipment and supplies for use with the academy. ● Support the Hub IT Manager in financial planning. e.g. help to estimate future budget requirements. IT resource and service management ● Keep up to date with assigned tickets in the Service Desk system, updating, communicating status and closing as appropriate. ● Ensure that any assigned incidents and problems are fully addressed in line with service levels. ● Promote, seek opportunities for, and deliver continual service improvement. ● Escalation of incidents and requests as required within agreed Service Levels Behaviours ● Support the “Being Co-op” Values: Do what matters most Be yourself always Show you care Succeed together These duties are neither exclusive nor exhaustive, and the post holder will be required to undertake other duties and responsibilities, which the Academy Trust may determine. Please note that the successful applicant will be required to comply with all Trust Policies. This post is subject to an enhanced DBS check. We value variety and individual differences, and aim to create a culture, environment and practices at all levels which encompass acceptance, respect and inclusion. All our colleagues are expected to demonstrate a commitment to co-operative values and principles, and the Ways of Being Co-op. An application form must be completed and can be found here: (Manchester) https://www.coopacademies.co.uk/vacancies/it-network-manager-2/ (Swinton) ​https://www.coopacademies.co.uk/vacancies/it-network-manager-2-2/ or email [email protected] **APPROVED** Co-op Academy Network Manager Job Description (1) (7).pdf

Purpose of role: The Hub IT Manager is responsible for the management of the Trust’s IT infrastructure and support service, including: ● Establish best practice, procedures and processes within the Trust Hubs ● Point of escalation for Academy IT issues, providing 2nd line support of Technical Issues ● Supporting Head of IT on the development of the IT strategy, ensuring the Trust's resources and services are fit for purpose and support future development ● Engaging and working with Trust leaders and Education Directors to ensure IT services and fit for purpose and feeding into future plans ● On-boarding new academies into area of responsibility ● Supporting Delivery Manager on the change and development agenda All roles in the IT team promote our ethical values and moral purpose, including Ways of Being Co-op, and support the Trust’s ambitious growth target of reaching 40 academies. Key accountabilities (and specific duties / responsibilities): Planning and Leadership The Hub IT Manager will be accountable for managing the IT Team within their area, ensuring they can support the Trust’s current needs and its future development. The Hub IT Manager will: ● Support the Academy Leaders’ strategic and budget planning with items relating to IT ensuring it supports the Trust's wider strategic planning, vision and aims. ● Contribute to the Academies and IT’s business planning and risk management exercises, including taking action to mitigate risks where necessary. ● Support the development of the Academies and Trust’s disaster recovery, business continuity, risk registers, and other related plans - advising on issues related to IT. ● Advise Trust leaders on all aspects of IT strategy and management, supporting effective leadership at all levels of Trust operations. ● Keep up to date on developments in technology for the education sector, alerting Trust leaders to developments that could support the Trust's work. ● Develop and maintain strong relationships with relevant external organisations. ● Work with other Trust leaders to develop and extend IT knowledge and capabilities across the Trust. ● Manage the IT Team for their Hub, taking responsibility for their professional development and performance management. IT Change Delivery The Hub IT Manager will be accountable for managing IT Change Delivery Programmes. The Hub IT Manager will be responsible for: ● Supporting the Trust’s IT change agenda ● Supporting IT change at individual Academies ● Oversee the Change Management process ● Managing the IT elements of On-boarding New Academies ● Effective engagement of IT Shared Services and vendor organisations to support delivery of change ● Effective engagement of academy leaders and Academy-based IT colleagues IT resource and service management The Hub IT Manager will be accountable for managing the IT Team, and for overseeing the delivery of a high- quality IT support service. The Hub IT Manager will: ● Support the development and implementation of an asset management system for IT resources, including maintaining an accurate inventory of equipment. ● Ensure accurate records are kept in relation to the purchase or loan of IT resources, including records related to warranties. ● Plan, implement and record changes to hardware and software resources as required. ● Oversee procurement processes for IT resources, ensuring these achieve value for money. ● Oversee the maintenance of IT resources, including ensuring appropriate disposal of IT assets when necessary. ● Manage the IT Team ensuring IT issues and service requests are dealt with in a timely manner. ● Take responsibility for reporting on IT issues and service requests for each academy within your Hub. ● Manage escalations of incidents and requests providing technical support on all aspects of IT across the Academies and Trust. ● Take responsibility for the security of the Trust's IT systems, including ensuring appropriate antivirus and cyber security measures are in place. ● Ensure that the Trust's IT systems reflect appropriate data protection measures and good practice. ● Manage the Trust's contracts and service level agreements for outsourced IT support and services, including ensuring that contracts achieve value for money and standards of service quality are high. ● Manage relationships with the Trust's external suppliers and contractors. ● Support the Design, implementation and monitor a system for responding to support requests, recording IT casework information, and reporting on support requests to support continued improvement. These duties are neither exclusive nor exhaustive, and the post holder will be required to undertake other duties and responsibilities, which the Academy Trust may determine. Please note that the successful applicant will be required to comply with all Trust Policies. This post is subject to an enhanced DBS check. We value variety and individual differences, and aim to create a culture, environment and practices at all levels which encompass acceptance, respect and inclusion. All our colleagues are expected to demonstrate a commitment to co- operative values and principles, and the Ways of Being Co-op Application Forms must be completed and can be found on our trust website: https://www.coopacademies.co.uk/vacancies/hub-it-manager-west-yorkshire/ or email [email protected] for more information. **APPROVED** Co-op Academy Hub IT Manager Job Description (1) (2) (2) (4).pdf

You’ll have a leading role in implementing the Trust’s Transformation agenda and “cloud first” strategy. You’ll provide essential IT solutions using appropriate Cloud and on-premise services and infrastructure, ensuring the Trust’s resources and services are fit for purpose and support future development. You’ll be a reference point for the wider team for technical escalations and make sure that solutions proposed from vendors are subject to rigorous examination of functional and non-functional fit with requirements and the Trust’s strategic direction. You’ll have: sound knowledge and experience in service improvement strong product knowledge a good level of literacy an eye for detail You’ll be: a strong team-player with great organisation skills someone who can build strong working relationships with others flexible and self-motivated This new post has been created due to the expansion of our IT department as the result of the growth of the Trust. The Trust operates a Google based productivity suite and learning platform so a strong background in cloud technologies and Google Workspace in particular is needed. Benefits: 30 days annual leave + bank holidays Local government pension scheme Co-op staff discount Other benefits include discounted gym membership & leisure activities, healthcare cashback & cycle to work schemes, Co-op Credit Union, season ticket & rental deposit loans https://www.coopacademies.co.uk/vacancies/technical-specialist/ **APPROVED**

You’ll work across all the Academies in the Trust providing: essential support and development of the IT strategy; ensuring the Trust’s resources and services are fit for purpose and support future development. You’ll collaborate with multiple stakeholders to feed into future plans. You’ll have: sound knowledge and strong experience of delivering quality support and services a good level of literacy an eye for detail You’ll be: a strong team-player with great organisation skills someone who can build strong working relationships with others flexible and self-motivated This is a new role due to the growth of the Trust. The Trust operates a Google based productivity suite and learning platform so a strong background in cloud technologies and Google Workspace in particular is needed. Benefits: 30 days annual leave + bank holidays Local government pension scheme Co-op staff discount Excellent opportunities for personal and career development within the Co-op Academies Trust Other benefits include discounted gym membership & leisure activities, healthcare cashback & cycle to work schemes, Co-op Credit Union, season ticket & rental deposit loans https://www.coopacademies.co.uk/vacancies/service-delivery-manager/ **APPROVED** Service Delivery Manager JD (3).pdf

The job allows for home based working but there will be a requirement to travel to a range of locations across the region. You’ll lead the management of the Trust’s IT infrastructure and support service for allocated academies within a geographical Hub area. You’ll be responsible for: the operational IT activity taking place; establishing best practice, procedures and processes within the Trust Hubs; acting as the point of escalation for Academy IT issues; providing second line support for Technical Issues: managing contracts and service level agreements for outsourced IT support and services providing clear and consistent guidance, professional support and advice to the Head of IT and Education Directors. You’ll work collaboratively with the wider Hub Team to help drive improvement, and as part of the wider IT team to support IT activity across the Trust. You’ll be: a strong team-player with great organisation skills; someone who can build strong working relationships with others; flexible and self-motivated. This is a new role due to the growth of the Trust. The Trust operates a Google based productivity suite and learning platform so a strong background in cloud technologies and the ability to work with Google Workspace is needed. Benefits 30 days annual leave + bank holidays Local government pension scheme Co-op staff discount Other benefits include discounted gym membership & leisure activities, healthcare cashback & cycle to work schemes, Co-op Credit Union, season ticket & rental deposit loans Co-op Academies Trust as an aware employer is committed to safeguarding and protecting the welfare of children and vulnerable adults as its number one priority. This commitment to robust recruitment, selection and induction procedures extends to organisations and services linked to the Trust on its behalf. This post is subject to an enhanced DBS check. Manchester: https://www.coopacademies.co.uk/vacancies/hub-it-manager-greater-manchester/ Stoke & Merseyside: https://www.coopacademies.co.uk/vacancies/hub-it-manager-staffordshire-and-merseryside/ West Yorkshire: https://www.coopacademies.co.uk/vacancies/hub-it-manager-west-yorkshire/ **APPROVED** Co-op Academy Hub IT Manager Job Description (1) (2).pdf

The job allows for home based working but there will be a requirement to travel to a range of locations across the region. You’ll lead the management of the Trust’s IT infrastructure and support service for allocated academies within a geographical Hub area. You’ll be responsible for: the operational IT activity taking place; establishing best practice, procedures and processes within the Trust Hubs; acting as the point of escalation for Academy IT issues; providing second line support for Technical Issues: managing contracts and service level agreements for outsourced IT support and services providing clear and consistent guidance, professional support and advice to the Head of IT and Education Directors. You’ll work collaboratively with the wider Hub Team to help drive improvement, and as part of the wider IT team to support IT activity across the Trust. You’ll be: a strong team-player with great organisation skills; someone who can build strong working relationships with others; flexible and self-motivated. This is a new role due to the growth of the Trust. The Trust operates a Google based productivity suite and learning platform so a strong background in cloud technologies and the ability to work with Google Workspace is needed. Benefits 30 days annual leave + bank holidays Local government pension scheme Co-op staff discount Other benefits include discounted gym membership & leisure activities, healthcare cashback & cycle to work schemes, Co-op Credit Union, season ticket & rental deposit loans Co-op Academies Trust as an aware employer is committed to safeguarding and protecting the welfare of children and vulnerable adults as its number one priority. This commitment to robust recruitment, selection and induction procedures extends to organisations and services linked to the Trust on its behalf. This post is subject to an enhanced DBS check. To find out more contact [email protected]. To apply visit https://www.coopacademies.co.uk/vacancies/page/4/ send both parts of the application form to [email protected] **APPROVED**

You’ll work across all the Academies in the Trust providing: essential support and development of the IT strategy; ensuring the Trust’s resources and services are fit for purpose and support future development. You’ll collaborate with multiple stakeholders to feed into future plans. You’ll have: sound knowledge and strong experience of delivering quality support and services a good level of literacy an eye for detail You’ll be: a strong team-player with great organisation skills someone who can build strong working relationships with others flexible and self-motivated This is a new role due to the growth of the Trust. The Trust operates a Google based productivity suite and learning platform so a strong background in cloud technologies and Google Workspace in particular is needed. Benefits: 30 days annual leave + bank holidays Local government pension scheme Co-op staff discount Excellent opportunities for personal and career development within the Co-op Academies Trust Other benefits include discounted gym membership & leisure activities, healthcare cashback & cycle to work schemes, Co-op Credit Union, season ticket & rental deposit loans Co-op Academies Trust as an aware employer is committed to safeguarding and protecting the welfare of children and vulnerable adults as its number one priority. This commitment to robust recruitment, selection and induction procedures extends to organisations and services linked to the Trust on its behalf. This post is subject to an enhanced DBS check. We value variety and individual differences, and aim to create a culture, environment and practices at all levels which encompass acceptance, respect and inclusion. All our colleagues are expected to demonstrate a commitment to co-operative values and principles. To find out more, contact Jim Fessey - [email protected] To apply visit https://www.coopacademies.co.uk/vacancies/service-delivery-manager/ and send both parts of the application form to HR - [email protected] **APPROVED**

You’ll have a leading role in implementing the Trust’s Transformation agenda and “cloud first” strategy. You’ll provide essential IT solutions using appropriate Cloud and on-premise services and infrastructure, ensuring the Trust’s resources and services are fit for purpose and support future development. You’ll be a reference point for the wider team for technical escalations and make sure that solutions proposed from vendors are subject to rigorous examination of functional and non-functional fit with requirements and the Trust’s strategic direction. You’ll have: sound knowledge and experience in service improvement strong product knowledge a good level of literacy an eye for detail You’ll be: a strong team-player with great organisation skills someone who can build strong working relationships with others flexible and self-motivated This new post has been created due to the expansion of our IT department as the result of the growth of the Trust. The Trust operates a Google based productivity suite and learning platform so a strong background in cloud technologies and Google Workspace in particular is needed. Benefits: 30 days annual leave + bank holidays Local government pension scheme Co-op staff discount Other benefits include discounted gym membership & leisure activities, healthcare cashback & cycle to work schemes, Co-op Credit Union, season ticket & rental deposit loans Co-op Academies Trust as an aware employer is committed to safeguarding and protecting the welfare of children and vulnerable adults as its number one priority. This commitment to robust recruitment, selection and induction procedures extends to organisations and services linked to the Trust on its behalf. This post is subject to an enhanced DBS check. To find out more, contact Jim Fessey - [email protected] To apply, visit https://www.coopacademies.co.uk/vacancies/technical-specialist/ send both parts of the application form to HR - [email protected] **APPROVED**