HKP

I am trying to login as a end user, totally understand the need for agents to be created manually. Clicked client, I misunderstood what that meant. So now when I login I get "This page isn’t working servicedesk.xxx.net is currently unable to handle this request. HTTP ERROR 500"

Ok that is interesting... I've only setup the "LDAP Authentication and lookup" plugin, as that is all that is required from my reading of the documentation and its setup as follows:- My test user tries to login via, https://servicedesk.xxx.net/osTicket/login.php Have I missed something please? There are no errors etc, for the plugin showing in osTicket.

Thanks for that, that wasn't checked on our own web server version. I've logged into a domain PC but when I try and login with my AD credentials I get a message back saying "Access Denied", which points to the user not being in the system. I don't have any errors on the AD connection in OST. I also tried using the Azure plugin for authentication but got exactly the same issue. It seems to me that users either have to be setup in the system by an Admin or they have to register? Our users wont want to register to use the system...

Thanks, with OSTicket were you able to get users out of AD/Azure? We are hosting locally and the only way I can get a test user to be able to login to log a ticket is to create them in OST. Then they are able to login using their AD/Azure credentials. So it looked to me that you have to create all users in that system rather then it pulling their info out of AD. This makes it of little use to use as we'd be forever creating users as and when students enrol.

Thank you, will take a look.

thank you, will take a look at those threads and also at Trello.

That's an interesting point... I'd need to check with de management but that might be an idea.. Assume fresh service is an email based helpdesk? If so, does that offer multiple team/departments and the ability to pass calls onto other teams, i.e. some sort of work flow. We ideally would like to be able to have the technicians managing calls to be able to pass calls to colleagues on the same desk for when they need 3rd line support on a call.

Thanks, will take a look at that one.

Hi, We currently use a in house built helpdesk solution which we aren't able to add additional functionality. What are others using for their service desk please? We do have some budget available if needs be.. Some of the things we need to have are 1) Full AD/Azure integration, I've looked at osTicket and its OK, however whilst it has AD integration all users still need to be added to the system which simply is impractical for us. Our current helpdesk just pulls the user details out of AD so they have SSO and no need to add users to the system for just being able to log a call/ticket. 2) Needs to have some workflow functionality and the ability to have separate areas for different teams. We need a helpdesk that us used by IT Support, facilities, MIS team etc. We'd like the ability for a helpdesk ticket to be passed between departments for workflow. So if someone logs a ticket for a new user, the MIS team add the user then pass the ticket onto IT Support. 3) Needs some reporting facility as Senior Management would like to see how calls are handled with response times etc. Thank you.

Hi, we never use the upgrade path.. we always rebuild from scratch. have c. 700 machines. We usually do all workstations each summer and laptops when we can get our hands on them.

Run 6 hyper-v boxes across three campuses. Robust and easy to use.

Yes that is correct re. updates, we are still on Windows 10 1909 and I'd like to upgrade windows 10 in the summer. It does sound like once implemented it will drastically improve things. - - - Updated - - - As its a managed network.. our only option is to go to UEV..

Thanks for that, as its a managed network we have to go with the options supplied by RM Education. I've been wanting to move away from Roaming profiles for some time. We have some slow links between campuses so this can lead to slow logins when working away from your home server.

Hi, I am starting to plan work for moving all of our users (c. 4,000) from roaming profiles to UEV. We use the CC4 from RM Education and am going through their documentation. Interested to hear experiences from others, especially those that are also using CC4 which is a UK based company. Thanks