Pheonix121

Replied with Case ref

I have already emailed that address twice.

Having an issue with one of our schools - Logged support call Mid December after having to wait 48 hours for my account to be set up to have the pleasure to do. Waited a day or so and no response, called and was told rather patronisingly considering the industry I am in that it was a low priority to it would take a few days to even get assigned, let alone worked on. Christmas came and went with little/no movement. Chased up in the NY, at first was told incorrect infomation, the tech on their side then obviously went off to speak to some one and was told the correct infomation. End of last week, I really chased to get a resolution as the school are being patient but its not really fair they cannot use the product as intended. This morning I have logged on to check the support ticket to find an update saying what I had requested had only been submitted 2 days ago when I asked for it 5 days ago and basically not to get my hopes up as the technician is doubtful they will provide it. I am so disapointed, My jaw genuinely hit the floor when the lady said it took days to even be assigned, even in my most busy jobs the customers always get an acknowledgement and we try to resolve all issues as quick as possible to stop anyone becoming frustrated, My brain cannot process how a company can honestly just say this like its the norm and I am being ridiculous for wanting a speed resolution. Does anyone have contact details to anyone higher up in the company who may be able to help?

Hi Hopefully you can help - We currently have a partner we resell our OVS-ES via, however they have been a nightmare to deal with lately. We are looking to find another reseller, preferably one who knows OVES/EES and the upcoming changes very well so they can guide our sales teams better. Would prefer tried and tested partners/resellers

A week later from the initial incident, has anyone recieved their IP Sec details yet?

Has anyone had any luck getting their IP Sec details for their schools? We didnt get comms sent out either, just noticed checking the hub for another ticket there was an annoucement and we had also had lots of tickets logged so put two and two together.