Skewiff

Just following up on this post, is anyone using this now, our FD is looking at options and like the latest version of Intacct.

Non data or MIS person here, left running MIS migration project for our schools including secondaries. I am trying to create a project risk register, but feel like there are things I do not understand so therefore cannot be sure I have captured everything. Would anyone have a risk register that they would be willing to share so that I can cross reference with what I have so far please?

Thank you. Do you get a good report suite from Vision Helpdesk. We are using Zendesk but the basic version does not have decent reports. I don't want to just pay the next tier if there are better solutions out there.

Yeah sorry, I should have been clearer, exactly that; how are people managing incidents via which helpdesk ticketing solutions please. I have used Trello before, was not aware it had that functionality, I will take a look, thanks.

Thanks for sharing. I have been looking into ITSM tools, having used full blown solutions in other roles, the cheaper versions of software offer limited reporting, which is something that I need to develop. Freshdesk, Zendesk entry versions reporting is limited. Does spiceworks have decent reporting? Does anyone else have a decent tool with good reporting please?

Hello, my first post as I am new to working in Schools. I have recently joined a MAT IT department. I was wondering what service management tools people use in their Schools and MAT's please? We are lacking reporting in our ITSM, which I would like to develop, but am wondering if I need to ditch what we are using and start again. Any advice would be very grateful received.