BluPrint

Hi all, just to confirm these are now the latest Notebook 10.6 MSIs live on the previous link. The listed Installation Manager will configure these and publish with a MST for the settings you make in the manager. The SMART Response MSIs should follow in a day or so. This was the case with the Response setup wrapper, it followed a day or two after the Notebook 10.6 setup wrapper. Thanks for your patience Steve et al James

Hi guys, the versions will be 10.6.94.0 for Notebook and 10.6.48.0 for the drivers when it's available on this page. That's unless they change the version number slightly for the MSI only ones. The current ones are still from SP3 of Notebook 10.0.631.3 and SP7 drivers for 10.0.528.7. The last number on the version is always the service pack number just so you know. Edu - That looks like about it but with the addition of Notebook Maths Tools as a 30 day free trial with Notebook 10.6 (which disappears afterwards unless you purchase the maths licence - just in case you wondered) will have some extra parameters to include I would think. More as I get it to follow Cheers, James.

Hi SYSMAN, Thanks for the welcome, I joined a while ago but finding the time to check the forums and reply is difficult - unless you're stuck in bed with a stinking cold after BETT! Other users such as yourself often come up with good suggestions to get people moving so thanks for your input. A lag issue is a bit of a complex one. I have come across various issues with lag on boards in the past and it's difficult to pin down one distinct cause. The few initial checks I would recommend are: - Is the PC up to the job? Do the specs and operating system meet the minimum requirements on the software download page for the version of Notebook/drivers you are using. We all know that school machines can be a little bit behind the times with budgets only allowing for so much. A later version of Notebook and drivers is going to require a beefier machine to run it. Previous versions of the software can be found by clicking the 'find a different version' link at the very bottom of any of the SMART Software download pages if you need one. - Cabling is another culprit. If USB cables are extended then these can delay signals between the PC and the board. The SMART Board ships with a 5m USB cable to connect the PC to the board. This can be extended with recommended active USB extenders (not necessarily powered but they have an amplifier circuit built in to them). SMART say you can use up to 3 of these with your standard USB cable. Converting to CAT5 cable for a longer connection to the board is also an option with USB to CAT5 converters. The best way to eliminate this as a cause is to connect the PC to the board with just the 5m standard USB cable and see if this works as it should. Bypass any wall connection plates or USB hubs because these add another possible cause of problems. _ As you say it could be just corrupted or incompatible drivers/Notebook and an uninstall/reinstall could well fix the problem. Other software or processes hogging memory/CPU could also slow things down and make the board respond with a delay. - The board controller on the 600 series (grey framed) SMART Boards can also be reset easily, just to see if this is doing something strange and causing a delay on the digital ink. If you look down the right hand side behind the status light on the board, there is a blue reset button on the side of the controller unit which the USB cable connects into. Press this blue button in for about 10 seconds with the tip of one of the pens and this will do a full reset on the controller. You will have to re-calibrate/re-orient (in SMART language) the board and see if this clears the issue. Sorry I can't be more specific but there are so many factors which could cause this type of problem. The board itself is actually extremely simple so the PC, corrupted software or a dodgy cable is often the gremlin in the system. I hope this helps somewhat! As I mentioned above our tech team should be able to help recommend some steps to work out what's causing most issues and they can always get SMART involved if they can't suss it out. Happy boarding! Cheers, James.

Hi, Just to let you know there isn't an Admin Toolkit MSI version for Notebook 10.6 just yet, only the setup wrapper version with the drivers on the standard Notebook dowload page. I'll give SMART a nudge and make sure it goes on ASAP. If you do develop a version for CC3/CC4 then please let me know. We have lots of RM schools which struggle to upgrade because there isn't a version packaged correctly for them. I would love to be able to share your hard work! I'll post back in this thread when SMART have uploaded the raw MSI versions for Notebook 10.6 in the Admin Tools area. All the best. James - SMART Software Product Manager in the UK.

Hi, Sorry to hear you're having these issues. I am a SMART software product manager in the UK. The first issue with the Ink Aware problem does sound like a driver problem as SYSMAN says. I would first check that the ink aware settings are enabled in the SMART Control Panel (either accessed through the Windows Control Panel or by clicking the SMART Tools icon in the bottom right hand corner of your screen on the Windows bar - the 'system tray' as it is known). Then go to Configure SMART Tools and make sure that all the MS Office applications are ticked to be ink aware. If this all looks ok then I would do an uninstall and reinstall of the SMART Board drivers. One word of warning though, the drivers now are pretty specific to the version of Notebook that you have installed, so you may be best to do a full uninstall/reinstall of both Notebook and the drivers if the Notebook version isn't the most recent (10.6 released last week). Remove both the Notebook and SMART Board drrivers through Add/Remove Programs in the Windows Control Panel - you don't have to uninstall the Gallery, this should be listed separately and also more recent versions of Notebook prompt you when you uninstall it and ask if you want to remove the Gallery too - just say no. The combined Notebook and SMART Board driver download is available here: SMART - SMART Notebook software,Windows operating system The second issue sounds like a bug relating to an incorrect drivers installed with an early release of the Notebook Maths Tools beta. The outcome was everything works fine except for trying to move/rotate objects in Notebook. Again try a full uninstall and reinstall of Notebook with the drivers and this should get you up and running, you can just save the downloaded installation file from above to a USB stick or network drive and use it on this second machine. If you have any further issues with this then please feel free to contact our technical support team on 08450 724999 between 9-5 Mon-Fri and they will be happy to help you. All the best James Austin Steljes Ltd. (UK Distributor of SMART Technologies)

Hi I'm James and I am a Product Manager for SMART Technologies software (for SMART Boards amongst other things). I moved into the role from Technical Support and therefore qualify as pretty geeky. I work for Steljes Ltd. the UK distributor for SMART.