Guyton

We have made the jump to 2.22, we have had some problems, but they seem to be resolved after following article 1793 on how to reset ActivInspire back to default. One user is still experiencing issues, even after following article 1793 but I have yet to troubleshoot further, reported the crashing this morning. I hope to report back with my findings soon, but I suggest if upgrading to 2.22, follow article 1793, it has solved MANY issues so far.

Just an update: The issue you reported with us with ActivInspire crashing when touching the canvas has now been resolved in version 2.22 of the software which is available to download from our Support site here: https://support.prometheanworld.com/activinspire-download/

Just wanted to pop in and say we are also experiencing issue with ActivInspire randomly closing. No entries in Event Viewer, no error messages on screen. It just closes. I will be following the steps mentioned above in regards to crashDumps and crashDumpsOffline, hopefully something will be available in those folders. We've been living with this problem for quite a while... waiting for a solution and willing to help in any way.