Hi guys
Anyone using Ruckus cloud for their school?
Currently at the school we have the following setup
1. SSID - Mobile (For mobile devices)
2. SSID - Guest (Guest Users
3. SSID - Curriciulum (Hidden network for curriculum use)
1 and 2 works fine users connect enters the password and they are through
With 3 it is integrated via Radius NPS which we have installed on our domain controller - radius is working fine as we have tested it
Originally we had the controller hosted internally via an IP and we would manage all the APs via the controller which worked fine, but now we have moved over to the cloud having major issues with the cloud controller connecting and speaking to our network all it does is returns "Timeout error messages" when we try to authenticate it both using AD and also Radius
The internal controller is still active and for testing purposes we are able to speak to the radius server and authenticate under active directory but its just the cloud controller which is having issues speaking back
We have one Host Server and a DC and Data Server machine within the host
Firewall is switched off at the DC including domain firewall everything!
Issue is the schools wifi is managed by a 3rd party who has access to the controller but we got access to their Servers and everything so all we do is provide them with a secret key, radius / ad server IP address and a test login which we have and when testing against radius all it does is returns with timeout
Anyone come across anything ike this or have any suggestions
going crazy