I have had exactly zero response from any Protex comment form. I certainly have never used intemperate language on these! Sometimes the changes get made (after submitting many requests), but we're never told whether the changes have been/will be made, or even that the form has been received. Fixing these two issues would greatly improve our school's perception of E2BN.
If there are too many requests to handle, then I respectfully suggest E2BN need to hire more staff, or change the way they handle these forms, perhaps delegating some of the handling of these requests. If a school purchases a CACHEBox, then I believe they can add sites to the lists. I have never tried this, however.
I have had this site:
XnView
successfully unblocked, so sometimes, the forms do work.
If the forms are perceived as not working, then they don't work.
Does anyone have any documentation on configuring these boxes? This page:
Main Page - E2BNWiki
is pathetic. (We have a `trial' CACHEBox 200, but due to lack of docs, I haven't put it into active service. I could just deploy it as an alternative to the upstream caches, since we have a pre-existing Squid box...)
Incidentally, I met John H at BETT 2009, and he seems like a really knowledgeable and dedicated guy. This screed is in no way directed at him!
PS - I think that 8084 idea is pretty good, but then John H works at E2BN, so whatever... Some sort of verified address for submitting changes seems like a good idea though.