Service Desk Team Leader - Christchurch and East Dorset Councils

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Jobs in Dorset on Dorset For You - Job Details - Service Desk Team Leader

 

Salary: Partnership Grade 8 (£28,636-£30,851) p.a.

Closing date: 14/02/2013

Reference: SDTL

Employment type: Full time

Location: Christchurch, East Dorset

SERVICE DESK TEAM LEADER

 

Salary: £28,636 – £30,851 p.a

Plus local Government Pension Scheme

Hours: 37hrs per week

 

The Christchurch and East Dorset Councils Partnership has successfully brought together its ICT infrastructure and service teams. To further improve the performance and levels of service received by the Councils the partnership is recruiting an ICT Service Desk Team Leader to oversee the day to day running of the ICT Service Desk.

 

The ICT Service supports 500 plus employees and Councillors across 12 sites. The successful applicant will lead a team of 4 ICT Support Specialists and contribute to the day to day operation of the service desk ensuring that support is always available in line with our published service level agreement.

 

The post holder will be expected to operate from two primary locations and be able to travel between various sites as required.

 

The successful candidate will benefit from on-going training and the opportunity to influence and lead the development of the ICT Service.

The post holder will have a proven track record of experience in a similar role. A general understanding of ITIL Service Management concepts and familiarity with project management is an essential requirement.

For further details, and to apply, please visit our website Jobs in Dorset on Dorset For You - Home Page

 

Applications must be returned by: 5pm on Thursday 14 February 2013

Interview Date: Tuesday 05 March 2013

 

Please be aware that further communication will be via e-mail