On login, My Documents loads, but desktop and start bar does not

[gream0604]

Hello All,

 

After a bit of help really ... When students and staff are logging into some machines, they get the My Documents Folder display, but no desktop or start menu loads. Initially i thought it might be an issue with Sophos, but checked the console, and nothing suspicious is being flagged up on any of the machines affected.

 

If the user does ctrl + alt + del and logs out, they are then able to log in again successfully. This is also happening of random machines, to random users it seems.

 

I do not think it is a profile issue either, as i have deleted the profiles from the machines and the server so the user picks up a fresh profile, and the issue is still happening.

 

Has anyone seen anything like this before? Any help would be great?

 

Matt

[jonnykewell1]

sounds like explorer is crashing? Have you tried control alt delete, stop the service explorer.exe then go to file>new task and run exeplorer.exe again Edited January 24, 2013 by jonnykewell1

[Michael]

Have a look here - saves me writing it twice!

[gream0604]

Thanks Michael, we are using XP, so not sure if this still applies?

 

Jonny, I ended the explorer.exe process and restarted it, and as soon as it restarts you get the 'setting up personalised settings' box in the top left of the screen, then everything loads fine?

[jonnykewell1]

see when get something similar randomly on machines but we actually get the start menu but the programs in the bottom right of the taskbar don't finish loading.Only on the XP machines like you.

[Michael]

I can confirm that GPO applies to Win XP or later.

[gream0604]

The problem I have is that I cant replicate the fault, so it will be very difficult to test? Has anyone experienced this causing the login time to be dramatically slower?