Quick fixes for common CC4 problems

[d-taylor]

A quick reference sheet I have created for my team which I thought CC4 Customers might find useful:

 

Start menu shortcuts not delivering properly

 

Reassign RM Desktop Agent and RM Keeplist. If this fails rebuild

 

 

Drive mappings and printers not delivering properly

 

Reassign RM Computer Manager Query. If this fails rebuild

 

 

Builds keeps failing

 

Single computer repeatedly fails:

 

If infrastructure is suspect (e.g: Room2a) try building in a known good area

If still failing delete from RMMC and try again

If still failing delete from RMMC and do an FDisk and use a build disk

If still failing follow the following procedure:

• Delete from RMMC

• Wait for 5 minutes, then in the forest root server go into DHCP and 192.168.0.0 scope, address leases, and find the station name. Make a note of it’s IP address, then delete the station from DHCP.

• Go into DNS, forward lookup zones, domain name, then look for the station (you can browse by hostname or IP) and delete the entry

• Still in DNS, go to reverse lookup zones, {subnet IP address was on}, (again you can browse by hostname or IP address) and delete the entry

Wait 5 minutes then try the build again

 

Batch of builds repeatedly fails:

 

Restart RM service host on forest root server

 

Strange behavior in RMMC

 

Close and re-open RMMC. If this still persists, restart RM service host on forest root server

If this still fails, do a full service host restart

 

 

How to do a full service host restart

 

1. Whilst logged in as administrator onto the forest root server --> Start --> Administrative Tools --> DNS --> right-click on --> All Tasks --> Stop

 

2. Then restart the RM service host as follows:

1) On the forest root server, open Services and Stop RM Service Host.

2) Delete the folder and contents of C:\Program Files\RM\Connect\Comms\HostedProxies\.

3) Delete the folder and contents of C:\Program Files\RM\Connect\Comms\ RemotingHost\.

4) Browse to C:\ Documents and settings\all users\application data\rm\connect\comms\ and rename seccache.rmcache to oldseccache.rmcache. If SR1 is installed the file name will be seccache2.rmcache.

5) Start RM Service Host .

 

3. Once this is done, back in DNS right-click on All Tasks --> Start --> wait for about 5 mins and check

[andyturpie]

Some great golden nuggets of info there, muchos gracias!