HELP!! Can't export to PST anymore - Exchange 2007 SP3

[mo_vigilante]

Hi all,

 

I used to be able to export mailboxes succesfully to a PST file for backup/auditing reasons when staff leave organisation so I can tidy up the database. However, it's not allowing me to do this anymore and I haven't changed anything from the server end or the client end where I'm running the remote admins tools on a 32-bit computer (Win 7 SP1).

 

I'm using the below cmdlet to first add permission to the user's mailbox

 

"Add-MailboxPermission -Identity -User Administrator -AccessRights FullAccess"

 

And after this I use the below cmdlet to export the mailbox

 

"Export-Mailbox -Identity -PSTFolderPath C:\PST\.pst

 

I had no problems at all with the above method in the past and suddenly brings up the folloiwng error message: -

 

"Export-Mailbox : Error was found for because: Error occurred in the step: Approving Object. An unknown error has occurred., error code -2147221233"

 

I'm making sure I'm running the Exchange Shell 'As Administrator' and ensuring the folder where I want to export to has correct permissions.

 

Anyone have any ideas? We're running Server 2008 SP2 with Exchange 2007 SP3 on it.

Thanks.

Mo

[sukh]

add verbose logging at the end i.e -verbose in your export command

 

what does it say?

[ozydave]

Had this same message after I upgraded my PC to win 8 and office 2013. Searched for ages still no fix :-(

[mo_vigilante]

Hi,

 

I ran verbose at the end of the export command and first it confirms whether we want to perform this action as it normally does and the following comes up with the following: -

 

VERBOSE: Export-Mailbox : Ending processing

VERBOSE: Export-Mailbox : The operation has started.

VERBOSE: Export-Mailbox : Initializing MAPI, loading library.

VERBOSE: Export-Mailbox : Approving object.

VERBOSE: Export-Mailbox : Logging on to the MAPI profile.

VERBOSE: Export-Mailbox : Opening exchange mailbox.

 

Then it comes up with thebelow message: -

 

"Export-Mailbox : Error was found for because: Error occurred in the step: Approving object. An unknown error has occurred., error code -2147221233 At line:1 char:15"

 

Double checked permissions and the admin definitely has FULL PERMISSIONS to the users mailbox. Also checked the spelling and everything is correct to what I used to do so anything else I'm missing?

 

Thanks.

Mo

[MatthewL]

Why don't you use ExMerge?

[SYNACK]

Why don't you use ExMerge?

 

Don't think that works with 2007.

[MatthewL]

Oh right, not had our own Exchange since we lost ours the other year to a 2007 farm which we have no access to.

[mo_vigilante]

Anyone else got any ideas? I tried exporting to a folder on desktop with same permissions and still doesn't export.

 

I find it random now all of a sudden it doesn't work - the only thing I can think of is updates on the client machine where I'm running the cmdlet.

 

Thanks.

Mo

[sukh]

Can you do the verbose again and post the exact command you executed.

[mo_vigilante]

Hi, see below of export command on Exchange Management Shell: -

 

Export-Mailbox -Identity c.davis -PSTFolderpath C:\PST\c.davis.pst -verbose

 

VERBOSE: Export-Mailbox : Beginning processing.

VERBOSE: Export-Mailbox : Trying to open registry key

'Software\\Microsoft\\Windows\\CurrentVersion\\App Paths\\OUTLOOK.EXE'.

VERBOSE: Export-Mailbox : The default value of the registry key is

'C:\PROGRA~1\MICROS~3\Office14\OUTLOOK.EXE'.

VERBOSE: Export-Mailbox : The version of Outlook.exe is '14.0.6126.5003'.

VERBOSE: Export-Mailbox : Searching objects "c.davis" of type "ADUser" under

the root "$null".

VERBOSE: Export-Mailbox : Previous operation run on global catalog server

'[FQDN DOMAIN NAME]'.

VERBOSE: Export-Mailbox : Processing object "[DNS DOMAIN NAME]/SSN

Users/Warrington Users/Ceri Davis".

VERBOSE: Export-Mailbox : Searching objects "[MAIL SERVER]" of type "Server"

under the root "$null".

VERBOSE: Export-Mailbox : Previous operation run on domain controller

'[FQDN DOMAIN CONTROLLER]'.

VERBOSE: Export-Mailbox : Searching objects "[MAIL SERVER]\First Storage

Group\Mailbox Database" of type "MailboxDatabase" under the root "$null".

VERBOSE: Export-Mailbox : Previous operation run on domain controller

'[FQDN DOMAIN CONTROLLER]'.

 

Confirm

Are you sure you want to perform this action?

Exporting mailbox content from the mailbox 'Ceri Davis' into .pst file

'C:\PST\c.davis.pst'. This operation may take a long time to complete.

[Y] Yes [A] Yes to All [N] No [L] No to All Suspend [?] Help

(default is "Y"):a

VERBOSE: Export-Mailbox : Ending processing.

VERBOSE: Export-Mailbox : [c.davis] The operation has started.

VERBOSE: Export-Mailbox : [c.davis] Initializing MAPI, loading library.

VERBOSE: Export-Mailbox : [c.davis] Approving object.

VERBOSE: Export-Mailbox : [c.davis] Logging on to the MAPI profile.

VERBOSE: Export-Mailbox : [c.davis] Opening Exchange mailbox.

 

Export-Mailbox : Error was found for Ceri Davis ([email protected]) because: Error occurred in the step: Approving object. An unknown error has

occurred., error code: -2147221233

At line:1 char:15

+ Export-Mailbox <<<< -Identity c.davis -PSTFolderpath C:\PST\c.davis.pst -verbose

+ CategoryInfo : InvalidOperation: (0:Int32) [Export-Mailbox], Re

cipientTaskException

+ FullyQualifiedErrorId : 9EEBFA7A,Microsoft.Exchange.Management.Recipient

Tasks.ExportMailbox

 

VERBOSE: Export-Mailbox : [c.davis] The operation has finished.

[sukh]

Can you run ipconfig /all where you are running the command and post?

Can you confirm what Rollup you are on?

[sukh]

Can you alos run fixmapi from the command prompt (make sure OLK & shell is closed) and try again.

[mo_vigilante]

Hi, see below

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

 

C:\Users\USER>ipconfig/all

 

Windows IP Configuration

 

Host Name . . . . . . . . . . . . : CO-D022-ICT01

Primary Dns Suffix . . . . . . . : [DOMAIN NAME]

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : [DOMAIN NAME]

 

Ethernet adapter Local Area Connection 2:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : TAP-Win32 Adapter 5000m

Physical Address. . . . . . . . . : 00-FF-94-E3-F4-3E

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

 

Ethernet adapter Local Area Connection:

 

Connection-specific DNS Suffix . : [DOMAIN NAME]

Description . . . . . . . . . . . : Intel® 82578DM Gigabit Network Connecti

on

Physical Address. . . . . . . . . : 6C-62-6D-D2-5A-1E

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::3520:b4a8:3a5a:383a%12(Preferred)

IPv4 Address. . . . . . . . . . . : 10.0.10.27(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : 06 December 2012 12:47:27

Lease Expires . . . . . . . . . . : 06 December 2012 20:47:29

Default Gateway . . . . . . . . . : 10.0.10.1

DHCP Server . . . . . . . . . . . : 192.168.178.240

DHCPv6 IAID . . . . . . . . . . . : 275538541

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-FE-4C-2A-6C-62-6D-D2-5A-1E

 

DNS Servers . . . . . . . . . . . : 192.168.178.240

10.0.20.5

NetBIOS over Tcpip. . . . . . . . : Enabled

 

Tunnel adapter isatap.{94E3F43E-603A-41E4-B2D9-3E9BAE952A18}:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 9:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft 6to4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 11:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.[DOMAIN NAME]:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : [DOMAIN NAME]

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

I'm running rollup 6 for Exchange 2007 SP3. I also ran fixmapi from command prompt as administrator and tried to export again - same error message.

 

Thanks.

[sukh]

Is this with any mailbox you try to export?

[mo_vigilante]

Yeah I have half a dozen of staff that have left the organisation and it does the same error message when attempting to export.

[sukh]

Can you create a test account and send some mesages to it and place in a new test OU and test again.

[mo_vigilante]

Ok will do - I'll do that and then try exporting the test mailbox.

 

Will post up the results tomorrow hopefully.

 

Thanks.

[mo_vigilante]

Hi,

 

I've created a new test account in a new test OU and new email address in that new AD object. Sent a few emails back and forth (internal and external).

 

Added the admin permission fine with the cmdlet but same error message happens with exporting the mailbox and when I ran the -verbose command at the end as well - it brings up the same error message at the same point on the existing mailboxes I tried to export.

 

Any other ideas?

[sukh]

The admin account you're giving full mbx permission to, can you double check there isn't a inherited deny somehwere?

[mo_vigilante]

I've checked this and it isn't inherited any deny permissions. I've created a test admin account and made the account a member of domain admins and also tried this - same error message.

 

Thanks.

[sukh]

DO NOT make the account a member of domain admin, make sure it has only Domain Users and is a memeber of Exch Server admins and local Admin where you are running the command from.

[mattx]

If the account is still live, logon as the user and then take an archive of their E-mail. Set the archive date so it's tomorrows and then you will have their Mail.

Or just create a local .PST file and drag the E-mails into that. Or give yourself full permissions to their mail box and add them as another mailbox to your account.

[mo_vigilante]

Hi guys,

 

I've managed to sort this out - apparently it was a update on Outlook 2010 that was causing the issue (kb2687623). Few other people were having the same problem - see following link: -

 

Exchange Mailbox import failed with error code - -2147221233

 

Uninstalled the update, restarted the machine and now all mailboxes are updating now.

 

Thanks for all your help and suggestions - much appreciated :-)

 

Mo

[sukh]

Thanks for the update! Interesting one.

[vly_systems]

I ran fixmapi and worked like a charm for me.

The machine I'm doing the export from is a Windows 2003 R2 32 Bit with Microsoft Exchange Console 32 Bit with all of the updates.

Exchange server is Exchange 2007 SP3 on Windows 2003 R2 64Bit.