SMART IWB Help

[One_Minute_Hero]

Morning all, i have recently started at a place with SMART boards, i am from a promeathean school so am still getting used to them.

 

The issue is that a teacher has arrived at a room with all the cables lose. all were reconnected easily enough but the IWB wont talk to the laptop now.

 

there is a red light next to the power button. no ammount of fiddling will work. in honesty i cant see where the IWB physically connects to the laptop, looks like some cables are routed in the wall(!) and the usb cable may be conneted to the projector. when i go to the smart control panel and click connection wizard it says no board found

 

(HW: HP laptops on docks, wide multi touch smart iwbs, 1 tech to rule them all!)

 

in short - how do i get them to talk???

[familiarrealms]

Seems odd that all of the cables are loose. Is their a faceplate on the wall next to the IWB?

[One_Minute_Hero]

there is a face plate with dsub, usb, composite AV, 3.5mm with built in AMP; and i believe most of this runs to the projector and speakers. this is going to sound silly, but is there a bluetooth smart board???

[familiarrealms]

Not as far as i know. I think you connect the laptop to the faceplate and it should be ok. Seeing as the cables have been loose I would look into whether they have been tugged or pulled away from the IWB itself.

[Guest Guest]

You can get bluetooth modules for SMART Boards, it's an additional module that connects to the logic board on the back.

 

There should be a USB Cable that terminates in the logic board at the bottom right of the board. You may need to unscrew the small screw which is underneith the tray in the middle of the board in order to get at the back of the board.

[One_Minute_Hero]

well i have just looked at another room and there is one vital difference - a usb cable that the problem room didnt have. i am going to check another room at dinner but i suspect when the room was ransacked yday a cable went walkies! thanks all

[arwen]

Smartboards connect by USB (unless they are 6+ years old, in which case it will be seriel, with a possible usb converter.) Sometimes, depending on the cable run there might be a usb extender in the wall. That might have came unplugged. Best way to test is to just get another USB cable and plug it directly into the smartboard and straight into the pc, or a laptop to test. The light should turn green (or flashing green if no drivers are installed)

[laserblazer]

If there's no usb cable, how come the red light is on? I assume you mean the red/green led on the bottom right of the board.

[jamesreedersmith]

SBX885 Board i suspect - new multitouch boards as mentioned - will have a red light if powered but no USB.