[ipad] Unable to join network (SSID)

[Manny-Tech]

Hi guys,

 

Got a bit of a weird one here over the last week or so. Our iPads are no longer connecting to the wireless network, which is a standard 64 bit WEP encryption key (I know we shouldn't be using WEP, but it's what I have inherited, we're in the process of moving over to new wireless infrastructure).

 

The error message we're getting is, as in the title, 'unable to join network (SSID)'. What I have found out is that we can get them connected on an access point which uses WPA2 - I'm just unsure why they have stopped working. Yes, the simple answer would be to just get the new APs up and running, but that isn't for a couple of weeks yet.

 

Our iPads are on iOS5 currently if that is any help. All Windows based machines are working off the WEP encryption fine.

[Steve21]

Have you tried actually retyping the password in? I know ipads used to have an issue with wep when they disconnected, they won't reconnect without retyping the password etc. But don't see why it would have happened to all of them at once.

 

Steve

[Manny-Tech]

Hi Steve,

 

Thanks for your reply.

 

Yes, we've even reset the network settings to clear everything. This is the point where it throws up the error message, when we try to put in the password.

[Manny-Tech]

We solved this by upgrading all the firmware on our access points. Random that it just stopped working, having worked fine for the past so many years.