Viglen Classlink 10 - Printers not mapping to some clients

[timlineuk]

Hi All,

 

We've recently gone to CL10 and have now got issues with printers mapping to some clients using the add_printers.exe and printers.xml files in the classlink10$ share.

It's definitely a client issue as if you install windows fresh and update it the printers appear fine.

Obviously I'm trying to avoid re-imageing the majority of computers around the site and I'm struggling to find a way around it at the moment!

 

All clients with the fault are fully patched XPsp3 x86.

No events are logged in event viewer.

 

has anyone come across a similar issue before?

 

as it may help (although i cant see it!) i've attached a zip of process monitor logs taken from a client where they're not mapping and one where they are.

 

Many thanks

KHS_Printer.zip

[eddyc]

Remove all of the printer driverss from the client then cycle the spooler, reboot and log in again.

 

I've seen this in a primary I support and it was due to driver issues.

 

Thanks

[timlineuk]

Cheers - i'll check the registry on the image to see if it has anything stuck in there

 

The odd thing is that the printers will apply on other PCs of exactly the same build using exactly the same image...