[sims] SOLUS3 - Auto download to agent

[MrMat]

Afternoon all,

 

Sorry to bump an old thread. We've recently upgraded to SOLUS 3 and have just started pushing out our first batch of upgrades to a select handful of schools (so far pretty successfully too) but we are having a bit of trouble with the auto download to agents feature. From the Updates tab within System Settings on our main SOLUS 3 Deployment Service we set the maximum concurrent downloads to 5, tick the auto download box, set the times accordingly and then hit save. Now this is the part where things start going a bit wrong. Instead of 5 agents trying to download the upgrade, we get a huge bunch (probably around 30-40 agents) going mental all trying to pull the upgrade at the same time.

 

Any ideas? Am I missing a step? I've looked through the Capita notes and don't think we have but you never know. I have logged a call with Capita but not heard anything back yet.

 

Cheers.

 

Ps. Hellooooo everyone!

[Rawns]

Afternoon all,

 

Sorry to bump an old thread. We've recently upgraded to SOLUS 3 and have just started pushing out our first batch of upgrades to a select handful of schools (so far pretty successfully too) but we are having a bit of trouble with the auto download to agents feature. From the Updates tab within System Settings on our main SOLUS 3 Deployment Service we set the maximum concurrent downloads to 5, tick the auto download box, set the times accordingly and then hit save. Now this is the part where things start going a bit wrong. Instead of 5 agents trying to download the upgrade, we get a huge bunch (probably around 30-40 agents) going mental all trying to pull the upgrade at the same time.

 

Any ideas? Am I missing a step? I've looked through the Capita notes and don't think we have but you never know. I have logged a call with Capita but not heard anything back yet.

 

Cheers.

 

Ps. Hellooooo everyone!

 

Hiya MrMat!

 

Welcome to the land of geeks!

 

Regarding your SOLUS3 issue, is this when a package has been recieved into your S3 repository, or when you actually deploy a upgrade?

[MrMat]

Thanks Rawns! You will no doubt be seeing alot of me around these parts over the next few months while I try get my head around this Solus 3 lark.

 

Back to Solus...We've already downloaded the latest upgrade (a week or so ago) so that's just sitting in the repository. We've currently got Auto Download turned off so all the agents are happily sitting there minding their own business. When we deploy to a school (we're doing 1 at a time at the minute) the workstations for that estab all start downloading the upgrade and then begin installing. This all works relatively well.

 

However what I want to happen is for the upgrade to download prior to us deploying so that when we do deploy, each workstation is ready to install straight away without having to wait for the upgrade to download. Now as soon as we turn Auto Download to Agents on, even if we havent scheduled any upgrades to take place AND we've set the maximum concurrent downloads to 5, 30 odd agents all from different establishments start trying to pull the download. I was under the impression that by setting the maximum to 5 it would only allow 5 agents at a time to pull the upgrade from the repository so not to put excess load on the server? Have I understood this wrong or is Solus playing tricks on me?

 

Thanks for your help.

 

Ps. Love this ლ(ಠ_ಠლ) 'Solus, y u try to download to all ma agents'

[Rawns]

Thanks Rawns! You will no doubt be seeing alot of me around these parts over the next few months while I try get my head around this Solus 3 lark.

 

Back to Solus...We've already downloaded the latest upgrade (a week or so ago) so that's just sitting in the repository. We've currently got Auto Download turned off so all the agents are happily sitting there minding their own business. When we deploy to a school (we're doing 1 at a time at the minute) the workstations for that estab all start downloading the upgrade and then begin installing. This all works relatively well.

 

However what I want to happen is for the upgrade to download prior to us deploying so that when we do deploy, each workstation is ready to install straight away without having to wait for the upgrade to download. Now as soon as we turn Auto Download to Agents on, even if we havent scheduled any upgrades to take place AND we've set the maximum concurrent downloads to 5, 30 odd agents all from different establishments start trying to pull the download. I was under the impression that by setting the maximum to 5 it would only allow 5 agents at a time to pull the upgrade from the repository so not to put excess load on the server? Have I understood this wrong or is Solus playing tricks on me?

 

Thanks for your help.

 

Sounds a lot to me like SOLUS3 performing evil tricks. Tis' a cruel mistress.

 

We have auto deploy to agents on by default and it only pushes out the relavant packages to the number of devices we've specified before the actual scheduled upgrade time. 15/20 devices in bigger schools, 5 in primaries. Your thinking behind the way auto-deploy works is accurate, I'd be tempted to log a case with Capita and ask someone to check it out. I presume your using SOLUS3.5?

 

Ps. Love this ლ(ಠ_ಠლ) 'Solus, y u try to download to all ma agents'

 

Quality!

Edited July 16, 2013 by Rawns

[MrMat]

Cheers buddy. At least I know it's not just me being completely stupid

 

We are indeed using 3.5. I've logged a call with Capita so will see what they say when they respond.

 

On a related note, I noticed at the top of this page you guys refer to the location where the upgrades are stored locally on each workstation i.e. C:\users\all users\capita...

 

Is this still the same or has it now changed? I can't seem to locate it on XP or 7 machines. Would be useful to know if the upgrade files have actually gone out.

 

Thanks again.

 

(For some reason my crappy Internet Explorer isn't allowing me to respond directly to posts...DOH!)

[Rawns]

Cheers buddy. At least I know it's not just me being completely stupid

 

We are indeed using 3.5. I've logged a call with Capita so will see what they say when they respond.

 

On a related note, I noticed at the top of this page you guys refer to the location where the upgrades are stored locally on each workstation i.e. C:\users\all users\capita...

 

Is this still the same or has it now changed? I can't seem to locate it on XP or 7 machines. Would be useful to know if the upgrade files have actually gone out.

 

Thanks again.

 

(For some reason my crappy Internet Explorer isn't allowing me to respond directly to posts...DOH!)

 

 

On Windows 7, it can be found in: C:\ProgramData\Capita\SOLUS3\Deployments.

 

Not 100% sure on XP but suspect it will be something like C:\Documents & Settings\All Users\Application Data\SOLUS3 maybe?