[ipad] Apple Configurator problem - cannot remove iPad profile.

[adhutton]

We recently set up a few iPads using the Apple Configurator on a Macbook.

 

These have gone in to use and one of our Teachers has filled his iPad up with photos and vids.

 

When he plugs it in to a Windows (7) PC it is recognised by the PC but he cannot see any of the photos or videos and hence he cannot transfer them off the iPad.!

 

After a bit of messing about I realised this problem was being caused by the 'Apple Supervision Profile' on the iPad, so I tried to remove the profile (i.e. un-supervise the iPad) via the Macbook.

 

Needless to say, that failed (in true Apple style!!) and now I cannot remove the profile...aaaghhhh!!!

 

Does anyone know how to remove a Supervision profile from an iPad (manually)???

 

Cheers_Andrew

[Steve21]

As stupid as it sounds, did you have the ipad unlocked when you tried to remove it? There was a bit of a stupid thing where as with photos etc, you cant' access them if it's pin locked

 

Steve

[adhutton]

As stupid as it sounds, did you have the ipad unlocked when you tried to remove it? There was a bit of a stupid thing where as with photos etc, you cant' access them if it's pin locked

 

Steve

 

Yes, that did catch me out at first, but after unlocking it still cannot remove the supervision profile.

 

Just get a 'connecting' message and then nothing happens. Tried all the usual stuff (rebbooting Mac, ipad etc....) but nothing....

 

Bloody Apple rubbish......

 

Any way of removing profile from the ipad without connecting to the Mac??

 

Andrew

[beany1]

Is the Apple configurator like the iphone configuration utility on windows? If so the only way I found of removing the config profiles was to reset the ipad with itunes. (I used locked profiles then lost my original files and the iPhone config utility couldnt remove them.)

[adhutton]

Is the Apple configurator like the iphone configuration utility on windows? If so the only way I found of removing the config profiles was to reset the ipad with itunes. (I used locked profiles then lost my original files and the iPhone config utility couldnt remove them.)

 

Yes, very similar I think.

 

We ended up having to reset the iPad to get rid of the profile.

 

Not an ideal situation!!!

 

Andrew