Outlook Problem

[DSapseid]

Hi

 

First monday back after half term and everything is going wrong. The major problem is that some of pupils and staff outlooks dont seem to be working they opne outlook and get this message "cannot start microsoft office outlook. unable to open the outlook window. the set of folders could not be opened" I have tried googling it but with no avail. I have checked that they have their own home drive mapped which stores their pst file the exchange server is fine as my email and most of the staff emails are fine.

 

Any ideas??

 

Cheers

 

Dan

[djm968]

You will see this message if Outlook cannot access the PST file. Are you sure the file server hosting the home folder is accessible from the client?

[Dos_Box]

What version of Exchange (if used) and Outlook are you using, as some use different file formats for different purposes.

[DSapseid]

Yep home folder is defineatly accessible as it is the curric file server and the user can access their work fine.

 

We are using exchange server 2003 and outlook 2003.

 

The weird thing is that it has been fine its just started this morning.

[Dos_Box]

Are they using OWA or offline mail folders?

[DSapseid]

nope and nope

[Diello]

We had this once when the Exchange server was running low on C drive space...?

[DSapseid]

Nope C Drive got 6gb free and D drive got 1.5gb free.

[Diello]

Umm... http://office.microsoft.com/en-us/outlook/HA010563001033.aspx ?

[DSapseid]

nope pst file is fine as i have tried it on a students account and then tried it with a completly new profile with a whole new pst and still the same problem!! :twisted:

[pooley]

Can the users mailbox be accessed at all? via owa ?

[DSapseid]

Can the users mailbox be accessed at all? via owa ?

 

Nope it dosent work i get this error message "HTTP/1.1 503 Service Unavailable"

 

Cheers for all the help so far is much appreciated.