XBOX Connectivity

[MattHarwood]

Hi all,

 

Don't shoot, but I'm not a gamer.. at all.

 

A member of staff has an issue with her Xbox360, and I wondered if anyone here may have any ideas..

 

One son can play online quite happily (they have Virgin fibre), but for the other (with a different Live account) it drops connectivity, without an error, randomly. Apparently it has caused many a tantrum

 

Has anyone heard of this problem before?

 

Cheers!

Matt

[X-13]

the other (with a different Live account) it drops connectivity, without an error, randomly.

 

 

Drops the connection randomly... Or doesn't connect?

 

 

I'm tempted to say it may be a case of one account having XBL Gold and the other not having it.

 

XBL Gold is NEEDED for online play. No Gold = No online

[newpersn]

it would still connect to live.. but wont let you play games or anything.

[JJonas]

Is this one xbox with two accounts or two xboxes?

[Garacesh]

As long as there is Internet, you can connect to XBox Live because of achievements, Messenger etc.

 

However, you need to purchase Xbox Live GOLD to play games online. Without it you're constrained to a SILVER account that only has the basic Live stuff.

 

Can the second account start a game online, and then it fails, or can they not start at all? Does XBL lose connectivity even if they're not doing anything?

[MattHarwood]

Thanks for the replies!

 

I'm not sure if he has Gold - I'll check - but she said it dropped during game-play.

 

For clarity - one xbox, two live accounts.

 

Cheers!

[JJonas]

She will need Gold membership for both accounts, the membership is for the XBL accounts not the Xbox.

[Pete10141748]

As it is one console with 2 profiles, and one profile works fine, that would suggest that it is a problem with the profile not the hardware, and as she said it disconnected "during game-play" I'd assume both are Gold accounts otherwise the online game-play wouldn't be possible at all.

 

They could try deleting the profile from the xbox and then recovering it from the online saved version;

To delete the profile:

Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select Delete Profile Only (This deletes the profile but leaves saved games and achievements)

 

To recover the profile from Xbox Live

Sign out of any profiles logged into on the Xbox.

Press the Xbox Guide button on your controller.

Select Download Profile.

 

Enter the Windows Live ID (email address) and password associated with your Xbox LIVE gamertag.

Note If the account is an Xbox LIVE child account, the parent’s Windows Live ID information is required to download the profile.

 

Select the storage device for your profile (for example, Hard Drive).

 

The profile will be downloaded and can then be used again.

 

 

-------------

 

It's also worth remembering that the technology is not infallible, that problems & disconnections do occur and the fact that the kids/adults say that one account "never disconnects" and the other "always does" does not mean that is completely the case...

 

It might also be worth finding out if the actual *connection* to xbox Live was lost, or the kid was simply booted from a game by the controller of the game. If they're letting their kids play something like Call of Duty then that is highly possible; I've played with many, many people who would kick any kids out of the game straight away just for being kids.

Edited May 11, 2012 by Pete10141748

[MattHarwood]

Thanks for everyone's help and advice - really appreciated!

 

Of course, it "just started working again" over the weekend...

 

Many thanks again