KMS - Missing something obvious? *Headache*

[Edu-IT]

When I run slmgr.vbs /dlv it shows Microsoft Office 2010 as being licensed.

 

However, there's no information like:

 

Key Management Service is enabled on this computer.

 

and as such I don't think KMS is working properly, and clients aren't activating.

 

What am I missing?

[Edu-IT]

As per this thread: http://www.edugeek.net/forums/licensing-questions/61201-office-2010-kms.html

 

I am not seeing:

Remaining Windows rearm count: 3

Trusted time: 18/08/2010 11:54:32

Key Management Service is enabled on this machine

Current count: 4

Listening on Port: 1688

DNS publishing enabled

KMS priority: Normal

Key Management Service cumulative requests received from clients

Total requests received: 4647

Failed requests received: 0

Requests with License Status Unlicensed: 0

Requests with License Status Licensed: 311

Requests with License Status Initial grace period: 2965

Requests with License Status License expired or Hardware out of tolerance: 1361

Requests with License Status Non-genuine grace period: 0

Requests with License Status Notification: 10

[somebloke]

Hi, are you using that annoying GUID in every command?

 

So, for every command that you would normally use for Server or Windows 7, you use the same commands but with bfe7a195-4f8f-4f0b-a622-cf13c7d16864 at the end?

 

i.e. cscript slmgr.vbs /dti bfe7a195-4f8f-4f0b-a622-cf13c7d16864

instead of

cscript slmgr.vbs /dti

[Edu-IT]

Using ospp.vbs /act on the client says that the KMS service could not be contacted..?

[Edu-IT]

Hi, are you using that annoying GUID in every command?

 

So, for every command that you would normally use for Server or Windows 7, you use the same commands but with bfe7a195-4f8f-4f0b-a622-cf13c7d16864 at the end?

 

i.e. cscript slmgr.vbs /dti bfe7a195-4f8f-4f0b-a622-cf13c7d16864

instead of

cscript slmgr.vbs /dti

That gives me an installation ID? I've then used /atp to enter the number I was given by the robot on the phone and it says that the confirmation ID has been deposited successfully.

Edited February 7, 2012 by Edu-IT

[SHimmer45]

have you got SRV resource record published in your DNS?

if you havent i believe you will need to tell the client when the KMS host is. SLMGR /? should give the command.

also if you have installed a product using a KMS code in some cases it will try and publish itself as a KMS host in DNS

 

Firewall on the KMS host will also block requests.

the Event viewer on the KMS host will also say if it is dealing with requests and from what machine. (under application/system iirc)

[Edu-IT]

The event viewer on the KMS server says it's processed a request, so there is communication.

 

On the client it says: The software licensing service determined that the key management service is not activated.

 

Edit: There is an SRV record in DNS.

Edited February 7, 2012 by Edu-IT

[SHimmer45]

If you have registered your KMS key and activated the ID (MS publish these on there site) it should work.

SLMGR.vbs /ato "activationID"

For office 2010 you need a min of 5 activations to activate the registrations so the clients are registered.

[Edu-IT]

If you have registered your KMS key and activated the ID (MS publish these on there site) it should work.

SLMGR.vbs /ato "activationID"

For office 2010 you need a min of 5 activations to activate the registrations so the clients are registered.

Yes, product is activated successfully.

[somebloke]

That gives me an installation ID? I've then used /atp to enter the number I was given by the robot on the phone and it says that the confirmation ID has been deposited successfully.

 

Sorry, that was just a 'for instance'. To show your current status, what does this output?

 

cscript slmgr.vbs -dli bfe7a195-4f8f-4f0b-a622-cf13c7d16864

 

Mine gives an output like this:

 

Microsoft ® Windows Script Host Version 5.8

Copyright © Microsoft Corporation. All rights reserved.

 

 

Name: Microsoft Office 2010, KMSHost edition

Description: Microsoft Office 2010 KMS, VOLUME_KMS channel

Partial Product Key: J2GB8

License Status: Licensed

 

Key Management Service is enabled on this machine

Current count: 10

Listening on Port: 1688

DNS publishing enabled

KMS priority: Normal

 

Key Management Service cumulative requests received from clients

Total requests received: 18083

Failed requests received: 0

Requests with License Status Unlicensed: 0

Requests with License Status Licensed: 13508

Requests with License Status Initial grace period: 4340

Requests with License Status License expired or Hardware out of tolerance: 0

Requests with License Status Non-genuine grace period: 0

Requests with License Status Notification: 235

[Edu-IT]

Mines gives up to this point:

 

Microsoft ® Windows Script Host Version 5.8

Copyright © Microsoft Corporation. All rights reserved.

 

 

Name: Microsoft Office 2010, KMSHost edition

Description: Microsoft Office 2010 KMS, VOLUME_KMS channel

Partial Product Key: J2GB8

License Status: Licensed

 

Edit: Description on mine is Microsoft Office 14 KMS, VOLUME_KMS channel

[somebloke]

Ah, ok, it doesn't think that it is the KMS server for Office 2010 then.

When you look in DNS if you go to:

Forward Lookup Zones_tcp

 

You should see an entry like:

 

_VLMCS and it should show your KMS server. There should only be one _VLMCS entry as well.

 

Just have a quick look to see if that is how your DNS is set up.

Cheers.

[Edu-IT]

That's there.

 

Does the Office 14 / Office 2010 naming difference have anything to do with it?

[somebloke]

Hmm, shouldn't really.

 

So, you've run:

slmgr.vbs /ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

on that server - which Office KMS Key did you use? Is the server Server 2008 R2 Standard or Enterprise?

 

When you installed the key as above you should have seen a message like:

 

Microsoft ® Windows Script Host Version 5.8

Copyright © Microsoft Corporation. All rights reserved.

 

Installed product key xxxxx-xxxxx-xxxxx-xxxxx-xxxxx successfully

 

Then after that you needed to activate it using:

 

cscript slmgr.vbs -ato bfe7a195-4f8f-4f0b-a622-cf13c7d16864

 

After that, I think there is nothing else to do apart from perhaps restart the service using:

 

net stop sppsvc && net start sppsvc

[Edu-IT]

 

cscript slmgr.vbs -ato bfe7a195-4f8f-4f0b-a622-cf13c7d16864

 

After that, I think there is nothing else to do apart from perhaps restart the service using:

 

net stop sppsvc && net start sppsvc

The activation server determined that the specified product key could not be used is the error I get when running that.

[somebloke]

Ok, what type of KMS key are you using and what is your server OS?

[Edu-IT]

Hmm. It's just the KMS key listed under Office 2010 Professional Plus in the VLSC. It's a Server 2003 server where the KMS is installed.

 

Key is now activated, I used the manual telephone option rather than online, but still not seeing the count information etc like you are.

Edited February 7, 2012 by Edu-IT

[somebloke]

Yikes! 2003.

 

Ok, that may be where the problems are. This page gives some information about what you need to do:

 

Deploy volume activation of Office 2010

 

Section: "To activate an Office 2010 KMS host on Windows Server 2003"

[Edu-IT]

Just come to report back that it's all fixed and working nicely, I believe. :-)

 

I gave the server a quick cycle and on return, everything was happy.

 

Thanks a lot for your help today!

[somebloke]

Yay, that's great news.

[Edu-IT]

If a KMS key changes what's the best way to handle this? Is it just a case of running slmgr.vbs -ipk again?