Help getting a service to run

[TechSupp]

Trying to get the multi user service for Junior Viewpoint (database program) to run on our new 2008 server. Installed and ran fine on the 2003 server. The install just copies an exe and a dll to the system32 folder and then runs the install command for the service. The problem is it has installed the service as I can now see it in the list of services but can I as heck get it to run. It just fails with Error 2, the system cannot find the file specified. Lood for the file and its there, checkd the service properties and it lists it as being the correct file to run and the correct location. Must be missing something somehwere that hgas changed since server 2003 as we just ran the supplied batch file then and it worked. Have rebooted the server in case that was anything but still no joy.

[pritchardavid]

It may not be compatable with your 2008 server

 

Is the 2008 server 64bit?

Is the 2003 server 32bit?

 

If so I think I might know the problem, there are two system folders in windows if its 64 bit, so you might have to copy the dll the syswow64 instead

[TechSupp]

Hit the nail on the head, thats our setup. Will look for that folder and try it.

[TechSupp]

Well tried that and it didnt work, just same message, even went as far as changing the reg entry so it pointed to the new lcation. Will have to have a word with the developers and see what they say. Meanwhile how an I uninstall the service till I find out whats happening?

 

Edit: Well I take it all back (gulp!), changed the location in the reg to an absolute specific location i.e. full path and hey presto it starts :-)

Edited January 26, 2012 by TechSupp

[pritchardavid]

Glad it's working for you now

[TechSupp]

Well maybe I spoke too soon, works absoluetly fine on the server, service running fine, start viewpoint and a database shows up with the server name in it title bar showing its a multiuser database but....started from a client its just the single user access to the database, one can edit but everyone else is read only :-(

Will give support a call later. Thanks for your help anyway, got it working so far, cant be too much worng.