Does anyone use Activ / BCS Exam software?

[mjgreen]

Hi all,

 

I just wondered if anyone else used Activ/BCS ECDL exam software?

 

I am having some issues recently with it being very slow (especially after updates yesterday) and wanted to find out if other people are suffering as well?

 

Thanks

[andy_nic]

hi, do you use the BQS Exam Client?

[mjgreen]

yes I do

[andy_nic]

I was told the updates were going to be last Monday and we did have a few problems last Monday but a restart on the machines sorted them. I also find logging in as an admin and running the software to do updates normally fixes most issues. We also use an ecdl account which has higher privileges than a normal student account. But we have no more ecdl lessons before end of term, but if I see the ecdl teacher I’ll ask her if we can test it and I’ll try to get back to you as soon as possible.

[mjgreen]

Ok that would be great. Thanks

 

As I understand it, the updates were last Friday (9th Dec) as I had to update all my machines yesterday. The software went through OK but ever since then the whole system has been extremely slow, to the point where it times out during logon.

 

I managed to get an email response from thier support team yesterday who said there had been bandwidth issues due to everyone downloading the updates, but I just wanted to check if other people were suffering with the same severity.

 

I am going to call them this morning at 9am as I tried again this morning at 8am (when you would not expect many people to be using thier system) and it was still painfully slow.

[mjgreen]

forgot to update this....yes hey are still having big server issues with the speed. Nightmare, Activ have been very good until recently when the system seems to be very slow

[andy_nic]

Hi,

I’ve just been to one of the IT rooms tried to launch the assessment one and I just get the start bar disappear and nothing else happens, normally a updater starts.

[mjgreen]

hmmmm sounds like they are having real probs at the moment

[andy_nic]

Just been back to the IT Room and ran the assessment one on all machines and it did the update and it logged in and it all appeared to work fine. Going to keep testing it later in the day. But we do have a very good internet connection

[mjgreen]

We dont, which has been a bit of a problem in the past. It does seem a lot better today though so fingers crossed