Simcfc73 Posted November 28, 2011 Posted November 28, 2011 Morning, I changed my ISP this mornign to BT and boy and I regretting it already. Anyone using this product with exchange server? The smarthost they gave me is not working and I am getting 550 error messages when I try and send. After 45 minutes on the phone (they wanted to set up a BTCONNECT.COM email address for me for some reason I got through to the second line support who says my domain is listed on their allow list and it should work and they don't support exchange so bye bye. Incoming is fine, MX is fine but sending is not working.
irsprint84 Posted November 28, 2011 Posted November 28, 2011 have they set rDNS to mail.company.com ? Also firewall blocking anything? send connectors correct?
Guest Guest Posted November 28, 2011 Posted November 28, 2011 When we went with a BTNET internet connection, to make it work with our exchange server we had to send an email to: [email protected] this page might help too: http://btbusiness.custhelp.com/app/answers/detail/c/1995,2003,2946,2997/a_id/8763
Simcfc73 Posted November 28, 2011 Author Posted November 28, 2011 When we went with a BTNET internet connection, to make it work with our exchange server we had to send an email to: [email protected] this page might help too: How can I set up reverse DNS on my domain name? | Help | BT Business Sent an email off this morning, problem is I sent it from my yahoo account so I hope they accept it. It shouldn't matter that my domain name is still with my other ISP should it? I didn't fancy changing this at the same time.
irsprint84 Posted November 28, 2011 Posted November 28, 2011 Sent an email off this morning, problem is I sent it from my yahoo account so I hope they accept it. It shouldn't matter that my domain name is still with my other ISP should it? I didn't fancy changing this at the same time. Also rDNS can take 24 hours to propergate, to test email to a hotmail account and it should at worst put it into SPAM box then if this is the case its rDNS issue
Simcfc73 Posted November 28, 2011 Author Posted November 28, 2011 According to another person at BT, a new BT account needs to be setup as I am on the newer system which uses BT365 and one email address needs to be created so it allows emails from my domain through their smart host. The annoying thing is 1 email got through this morning and nothing else, this was at 11.45 when I finished talking to them ont he phone and they said they would phon eme when it was fixed. Its back not working now.
Simcfc73 Posted November 28, 2011 Author Posted November 28, 2011 Ermmm... seems to work if I reply to a message but not if I create one?????????
Simcfc73 Posted November 29, 2011 Author Posted November 29, 2011 Another 45 minutes on the phone Its still not working as it needs to go to backoffice to create an account so the mail relay works... which is not mentioned anywhere in the world. I have had to buy a smarthost for now to get the sending to work (only a tenner a month). It started workign for me last night so I thought it was fixed but alas it wasn't to be as everyone elses emails came back with a 550 error. This worries me as I still don't think they know what they are doing.
Simcfc73 Posted November 30, 2011 Author Posted November 30, 2011 Do BT Infinity offer static ip's? Yep, I have 5.. an extra £5 a month I think
Simcfc73 Posted December 2, 2011 Author Posted December 2, 2011 Seems to be working now, they had to create a BTBUSINESS email account for the realy for my domain to work (????) but its sending fine now. They said I can use that account to send through the BT relay from another ISP if I use the email account as security so at least thats a bonus. Hope this helps someone if they get stuck int he same boat as me.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now