nickbro Posted November 7, 2011 Posted November 7, 2011 Hi all, This thread is intended on finding a correct resolution for the ServiceActivationException issue some of you are having. Questions to help me debug the issue: Which version of IIS are you running? How many websites are you running in IIS? What bindings are there currently on your HAP+ Website, need a screenshot like this: [ATTACH=CONFIG]11985[/ATTACH] Have you set HAP+ to use HTTPS? need a screenshot like this: [ATTACH=CONFIG]11986[/ATTACH] What are your current SSL settings?: [ATTACH=CONFIG]11987[/ATTACH] In the browser on the server, navigate to your HAP+'s website, and add /api/setup/help, tell me what it says. Needs to be on the server in IIS7 for full debug info 1
Wils86 Posted November 8, 2011 Posted November 8, 2011 Questions to help me debug the issue: 1.Which version of IIS are you running? Answer= IIS6 2.How many websites are you running in IIS? Answer= 3(4) Eclipse, moodle and HAP 6.5 and HAP 7.6 3.What bindings are there currently on your HAP+ Website, need a screenshot like this: Answer= Do you mean this screen shot? 4.Have you set HAP+ to use HTTPS? need a screenshot like this: Answer= See screen shot 5.What are your current SSL settings?: Answer= Its set to ignore like your example, see screen shot 6.In the browser on the server, navigate to your HAP+'s website, and add /api/setup/help, tell me what it says. Needs to be on the server in IIS7 for full debug info Answer= Server Error in '/hap' Application. -------------------------------------------------------------------------------- Configuration Error Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately. Parser Error Message: An endpoint reference cycle was detected in your configuration. The following reference cycle must be removed: webHttpEndpoint/, webHttpEndpoint/. Source Error: Line 189: Line 190: Line 191: Line 192: Line 193: Source File: c:\inetpub\wwwroot\hap\web.config Line: 191 -------------------------------------------------------------------------------- Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.1 Hope this helps. Craig
nickbro Posted November 8, 2011 Author Posted November 8, 2011 Can you try HAP+ without the require SSL option?
nickbro Posted November 8, 2011 Author Posted November 8, 2011 Can you also try replacing the system.servicemodel with this one:
Wils86 Posted November 8, 2011 Posted November 8, 2011 (edited) Thank you for such a quick response, amazing support. The first option of running it without the 'require SSL' option did nothing. The second option of changing the service model stopped the error message being displayed and allowed me to save my config but it still want search and retrieve my AD settings. When I go to select my students group I get nothing. This was tested using my admin machine on Win 7 and IE9. In other news at the site /api/setup/help I get this Operations at https://my school/hap/api/setup This page describes the service operations at this endpoint. Uri Method Description Uri Method Description /AddFilter POST Service at https://my school/hap/api/setup/AddFilter /AddLesson POST Service at https://my school/hap/api/setup/AddLesson /AddLink POST Service at https://my school/hap/api/setup/AddLink /AddLinkGroup POST Service at https://my school/hap/api/setup/AddLinkGroup /AddMapping POST Service at https://my school/hap/api/setup/AddMapping /AddQServer POST Service at https://my school/hap/api/setup/AddQServer /AddResource POST Service at https://my school/hap/api/setup/AddResource /AddSubject POST Service at https://my school/hap/api/setup/AddSubject /EditLesson POST Service at https://my school/hap/api/setup/EditLesson /GetADTree POST Service at https://my school/hap/api/setup/GetADTree /RemoveFilter POST Service at https://my school/hap/api/setup/RemoveFilter /RemoveLesson POST Service at https://my school/hap/api/setup/RemoveLesson /RemoveLink POST Service at https://my school/hap/api/setup/RemoveLink /RemoveLinkGroup POST Service at https://My School/hap/api/setup/RemoveLinkGroup /RemoveMapping POST Service at https://My School/hap/api/setup/RemoveMapping /RemoveQServer POST Service at https://My School/hap/api/setup/RemoveQServer /RemoveResource POST Service at https://My School/hap/api/setup/RemoveResource /RemoveSubject POST Service at https://My School/hap/api/setup/RemoveSubject /UpdateFilter POST Service at https://My School/hap/api/setup/UpdateFilter /UpdateLink POST Service at https://My School/hap/api/setup/UpdateLink /UpdateLinkGroup POST Service at https://My School/hap/api/setup/UpdateLinkGroup /UpdateLinkGroupOrder POST Service at https://My School/hap/api/setup/UpdateLinkGroupOrder /UpdateLinkOrder POST Service at https://My School/hap/api/setup/UpdateLinkOrder /UpdateMapping POST Service at https://My School/hap/api/setup/UpdateMapping /UpdateQServer POST Service at https://My School/hap/api/setup/UpdateQServer /UpdateResource POST Service at https://My School/hap/api/setup/UpdateResource /UpdateSubject POST Service at https://My School/hap/api/setup/UpdateSubject /UpdateTab POST Service at https://My School/hap/api/setup/UpdateTab /UpdateTabOrder POST Service at https://My School/hap/api/setup/UpdateTabOrder edit- ps I have no test or confirm or any other button next to my AD details on the setup page. Edited November 8, 2011 by Wils86 update
ragbuster Posted November 8, 2011 Posted November 8, 2011 Nick I have tried the replacement servicemodel stuff on our server and it looks good. I tried going to /hap/api/setup/help and now receive a page instead of endpoint not found. Also when entering AD password in the setup page I no longer get the ServiceActivationException error I had before. Will this fix any other issues?
Wils86 Posted November 8, 2011 Posted November 8, 2011 RagBuster does your AD map and allow you to select the groups further down the page as mine doesnt. I do get the all clear else where like you.
ragbuster Posted November 8, 2011 Posted November 8, 2011 RagBuster does your AD map and allow you to select the groups further down the page as mine doesnt. I do get the all clear else where like you. Seems to be working fine for me. I have tried a few boxes selecting different AD groups and looks good.
Wils86 Posted November 8, 2011 Posted November 8, 2011 this is not fair! I better have a play then and see why AD isnt playing nice. Cheers
nickbro Posted November 8, 2011 Author Posted November 8, 2011 Nick I have tried the replacement servicemodel stuff on our server and it looks good. I tried going to /hap/api/setup/help and now receive a page instead of endpoint not found. Also when entering AD password in the setup page I no longer get the ServiceActivationException error I had before. Will this fix any other issues? It may fix some issues with the booking system and help desk, and the future my files page (/myfiles/)
nickbro Posted November 8, 2011 Author Posted November 8, 2011 Seems to be working fine for me. I have tried a few boxes selecting different AD groups and looks good. The AD Tree should load if the AD Core stuff is entered, i.e. the username, password and domain UPN. If it still isn't working, I may need to get you do to some JSON Debugging for me: http://www.edugeek.net/forums/home-access-plus/84958-json-troubleshooting.html
Wils86 Posted November 8, 2011 Posted November 8, 2011 No problem, I'll do some debugging. You wasnt me to follow all the steps from the JSON troubleshooting thread?
Wils86 Posted November 8, 2011 Posted November 8, 2011 Firebug was inconclusive it never found anything while saving the config or trying to logon. The logging app found some issues but I think this is just HAP complaining that it hasnt got any AD details as I wasnt able to insert them into setup page. Here what it said: An error occurred in Home Access Plus+ Page: /hap/ Message Exception of type 'System.Web.HttpUnhandledException' was thrown. Source System.Web Target site Boolean HandleError(System.Exception) Stack trace at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.default_aspx.ProcessRequest(HttpContext context) in c:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\hap\84de08c5\70e6ba5a\App_Web_zppgovuc.0.cs:line 0 at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ToString() System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.Security.Authentication.AuthenticationException: Logon failure: unknown user name or bad password. ---> System.DirectoryServices.DirectoryServicesCOMException: Logon failure: unknown user name or bad password. at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at System.DirectoryServices.DirectoryEntry.Bind() at System.DirectoryServices.DirectoryEntry.get_AdsObject() at System.DirectoryServices.PropertyValueCollection.PopulateList() at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName) at System.DirectoryServices.PropertyCollection.get_Item(String propertyName) at System.DirectoryServices.ActiveDirectory.PropertyManager.GetPropertyValue(DirectoryContext context, DirectoryEntry directoryEntry, String propertyName) --- End of inner exception stack trace --- at System.DirectoryServices.ActiveDirectory.PropertyManager.GetPropertyValue(DirectoryContext context, DirectoryEntry directoryEntry, String propertyName) at System.DirectoryServices.ActiveDirectory.Domain.GetDomain(DirectoryContext context) at HAP.AD.ADUtils.FriendlyDomainToLdapDomain(String friendlyDomainName) at HAP.Web.Default.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.default_aspx.ProcessRequest(HttpContext context) in c:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\hap\84de08c5\70e6ba5a\App_Web_zppgovuc.0.cs:line 0 at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)Message Logon failure: unknown user name or bad password. Source System.DirectoryServices Target site System.Object GetPropertyValue(System.DirectoryServices.ActiveDirectory.DirectoryContext, System.DirectoryServices.DirectoryEntry, System.String) Stack trace at System.DirectoryServices.ActiveDirectory.PropertyManager.GetPropertyValue(DirectoryContext context, DirectoryEntry directoryEntry, String propertyName) at System.DirectoryServices.ActiveDirectory.Domain.GetDomain(DirectoryContext context) at HAP.AD.ADUtils.FriendlyDomainToLdapDomain(String friendlyDomainName) at HAP.Web.Default.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ToString() System.Security.Authentication.AuthenticationException: Logon failure: unknown user name or bad password. ---> System.DirectoryServices.DirectoryServicesCOMException: Logon failure: unknown user name or bad password. at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at System.DirectoryServices.DirectoryEntry.Bind() at System.DirectoryServices.DirectoryEntry.get_AdsObject() at System.DirectoryServices.PropertyValueCollection.PopulateList() at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName) at System.DirectoryServices.PropertyCollection.get_Item(String propertyName) at System.DirectoryServices.ActiveDirectory.PropertyManager.GetPropertyValue(DirectoryContext context, DirectoryEntry directoryEntry, String propertyName) --- End of inner exception stack trace --- at System.DirectoryServices.ActiveDirectory.PropertyManager.GetPropertyValue(DirectoryContext context, DirectoryEntry directoryEntry, String propertyName) at System.DirectoryServices.ActiveDirectory.Domain.GetDomain(DirectoryContext context) at HAP.AD.ADUtils.FriendlyDomainToLdapDomain(String friendlyDomainName) at HAP.Web.Default.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Hope this helps
nickbro Posted November 8, 2011 Author Posted November 8, 2011 This is the main thing to look at System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.Security.Authentication.AuthenticationException: Logon failure: unknown user name or bad password. ---> System.DirectoryServices.DirectoryServicesCOMException: Logon failure: unknown user name or bad password.
Wils86 Posted November 9, 2011 Posted November 9, 2011 (edited) I'm positive the details are going in correct. Im goig to try some different accounts with admin privilidges and see if that helps but thats the same account I used for HAP 6.5 Cheers Edit- I have checked and recheck my details and watched the installation video again and I'm still lost. Have you got any tests I could try to see where the problem is? As always thank you. Edited November 9, 2011 by Wils86
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