Exchange 2010 SP1 RU15 - An unexpected error occurred.... OWA Problem

[timbo343]

Hiya All

 

I am in need of some urgent help.

 

We moved over to exchange 2010 last week and i thought all was well and good but no. Come monday morning, teachers are saying they cannot move or delete emails from their mailboxes.

 

The error we get when we try to delete an email is:

 

Error:
An unexpected error occurred and your request couldn't be handled.
The entire error report is listed below.... HIDE REPORT..
COPY ERRRO DETAILS TO CLIPBOARD
An unexpected error occurred and your request couldn't be handled.

 

Can anyone help me out on this please, it is really starting to annoy me at the fact the users cannot delete emails. If someone from outside of school was to check their emails, then they can delete or move emails without any problems.

 

 

Thanks

[sukh]

1. Is the issue only with OWA or with Outlook or both?

2. If OWA, does this work extrnally without issue?

3. Issue only with OWA internally?

4. Do you have OWA published via ISA/TMG/UAG?

5. I assume you mean rollup 5, BTW rollup 6 is out.

6. Up the logging in IIS and reproduce the issue and check the logs.

[timbo343]

I managed to find out what it was...

 

Over the holiday i installed a new exchange 2010 server and upgraded to websense 7.1 (which has been the worst upgrade ever, they have gone backwards with the software, but thats for another moan). After hours and days of trying to get this issue sorted, we finally worked out it was websense that was causing the problem. It was filting internal services such as email and our library system.

 

The issue was on the internal domain only via OWA. Outlook was fine. If they accessed their email from outside of school or used the external address to go out and come back in, then things would work.

 

Thanks for the reply though. I shall look at roll up 6 now.