The most weird of problems, office documents will not save to any network location.

[jonnykewell1]

Morning all,

 

Got a weird weird problem that is bugging us all in the office. One machine in a class room of machines that all have the same hardware/software has decided that Office documents only will not save to a network share. We have reinstalled from scratch a few times, with images, with blank installs xp3 and xp2 still will not save. Iv tried different version of office 2007 and 2010 still nothing. Used a pci network card, different hard drive, different RAM, still nothing. The problem states that the network share is full or the document name is too long, well the document is called test.docx or xlsx and the share has TB's of free room. Its driving me nuts now. I also get an error message when word starts stating that "word could not create the work file, check the temp environment variable". Iv used google for this which mentions something about where internet explorer saves temp files, and also offered a microsoft fix it tool which did absolutly bugger all. Baring in mind these are fresh installs and no other machines suffers the same problem ruling out any GPO in place.

 

Any help would be very much appreciated.

 

CPU: Intel E5500

Mobo: Gigabyte G41mt-S2P

 

Cheers,

 

Jonny

[elsiegee40]

Can you access the same network share without difficulty from other applications on this machine?

[jonnykewell1]

yes no problems at all

[plexer]

what is the temp folder set to for the machine and the user?

 

Can a user write to where it is set.

 

Ben

[alunmjones]

id report it to microsoft and see what you get back, it sounds like a very strange problem, its very strange that it hasnt vanished after a format, id start to think its somthing to do with the motherbored, never seen anything like it, i have had problems when there server decided that its ram was full but it wasnt, have you tried re-starting there server where the netword drives are hosted?

[Oaktech]

is it any user, or just standard non admin users? It almost sounds like a permission issue. We had a similar issue where the gpo was telling the software to write to a users home drive but there was a switch blip and that teeny piece of GPO was not being applied leaving a switches worth of machine trying to write to docs and settings user account on c: that users don't have write permissions to. In the same vein, have you tried physically taking a machine to somewhere else on the network and plugging it in so it's on a different switch/trunk?

[jonnykewell1]

Thank you for your replies, it is only non admin users that it affects. I have moved it from the room it was in and brought it back to the IT office, into some new gigabit switches that we had installed. The server have been restarted recently as of windows updates etc.. Plus the fact that it only affects this machines is what is confusing as surly a GPO would set this to all machines? Or more speicfically all the machines in the specific OU?, will double check for permissions etc.. Thanks for you replies so far.