[ms office - 2007] MICROSOFT POWERPOINT

[OSMITH]

I have recently encountered an issue when printing from Powerpoint. When I try to print the slides from Powerpoint the printer simply prints blank pages, although the print preview clearly shows the content on the slides. I have also sent a test page to the printer and this prints fine, as well as their being a good amount of ink.

 

I have researched this and there is several issues revolving Office and printing, however nothing specific to Powerpoint. Just wondered if anybody had experienced this or a similar problem? And any solutions to the problem?

 

Thanks in advance.

Edited October 12, 2011 by Dos_Box

[themightymrp]

Which version of Office are you using? I used to have some odd printing issues in 2003 but they went away after I upgraded to 2007. Have you tried printing a single slide from a brand new default presentation? Just tap some txt onto the first slide. It could be an issue with one particular file? If maybe it was created on a newer version?

[OSMITH]

All on Office 2007. I've tried printing a completed presentation and this printed all pages blank (e.g 6 slides; 6 blank pages). I then tried printing a single slide from a default presentation and also tried different print settings, as well as trying from different computers around the room. I also tried the room next to the room with the problem, which has the same model printer, and this prints the slides as normal.

[themightymrp]

Have you tried printing to the printer next door? Or to a different model of printer (therefore with a different driver)? Got to say, I'm stumped on that one. Is it only happening on one machine or all in that room?

[OSMITH]

Printer next door (same model) works fine and prints the powerpoint as normal. I have tried printing to a different model printer and this also works fine. The problem is occuring only in the one room on (I assume) all of the machines. I have tried several different machines and each of them prints blank pages. Hmm.

[themightymrp]

Just to clarify, you've printed from one of the machines that isn't working, through to the printer next door and this does work? Do you run a printer server or use any print management programs like PCounter? Just wondering if the driver is set wrong for that printer. Can you print OK from Word/Excel etc?

[Michael]

Try updating the driver and the firmware of the printer itself.

 

Also, are the two printers connected the same - both using Ethernet or USB cables?

[Michael]

Also for your reference, Office 2007 Service Pack 3 is due sometime in October 2011

[Dos_Box]

Moving to the Office Software forum.

[OSMITH]

@themightymrp, yes ive printed from the machine that doesnt work to the printer next door and it prints ok. We run a printer server but have never come across a problem as strange as this. I will also look for the updated drivers to see if this is a possible solution.