[ms office - 2010] Office 2010 - Word will not save

[speckytecky]

Have a strange issue where Office 2010 Word will intermittently not save work for users.

 

The only thing I have noticed on the student desktop that raised interest is their Document folder has a red cross in a small white coloured box to the left of the top left corner. However, they can access their documents - the issue seems to be with just any new document they try to save or trying to save changes to an existing document. Office 2010 has defo been activated so it's nothing to do with that. Other Office 2010 programmes don't seem to be effected.

 

 

The Workstation is a good spec and connects to the Domain via Ruckus.

[speckytecky]

Further on this. After dumping the document the student was trying to save then trying to close Word 2010 a MS Word message pops up saying:

 

Changes have been made that affect the global template, Normal. Do you want to save those changes?

 

 

Clicking Save then trying to close Word again brings up the same message.

 

Clicking Don't save gets out of Word.

 

 

Like I said before it's only Word 2010 that's playing up and it seems to be only the student accounts on these workstations.

[speckytecky]

Further on this issue.

 

This problem is isolated to five HP Z200 SFF Workstations (Product No: kk655et).

 

 

They were working ok with Word saves then suddenly started to refuse to save anything new to documents and similtaniously stopped Word shutting down.

 

I have tried a repair and reboot - still the same issue for students persists. Workstations are running XP Pro SP3 and all other Office 2010 components save fine. Right puzzeler?