[Non-Edu] Technical Support Consultant at ITS - £25-35K - Harrow - Closes 14/10/11

[nickits]

Hi,

 

ITS has the following vacant position, which would be very well suited to an experienced ICT Technician who would like to move from employment in an educational establishment to supporting customers and performing onsite installations in a friendly, commercial organisation that provides many very well-known solutions to schools, colleges, universities and public libraries.

 

If you are interested in applying for the role please email your CV along with a covering email introducing yourself and why you might be suitable to jobs(at)itsltduk.com. If you are curious and have any questions please do not hesitate to ask.

 

Applications must be submitted by Friday the 14th of October.

 

Best Wishes,

 

Nick Dabanovic | UK Sales and Operations Manager

iTS: Essential IT solutions for the Education, Public and Corporate sectors

www.itsltduk.com

 

JOB VACANCY

 

Technical Support Consultant

 

INFO TECHNOLOGY SUPPLY LTD (ITS)

The Company:

Info Technology Supply Ltd (ITS) has been providing solutions for the Education, Public and Corporate sectors since 1988. Our success is built upon the importance we place on our relationships with our customers, the very high quality of our products and above all the quality of our people.

 

ITS is both an ISO 9001:2008 approved company and an Investor in People and is based in central Harrow.

 

ITS develops its own software products including MyPC, Onelog, R&R, Mirtrak and Iris:CD and resells/distributes products including PaperCut, Deep Freeze and LanSchool, descriptions of which can all be found online at www.itsltduk.com.

 

JOB DESCRIPTION

Job Title: Technical Support Consultant

 

Salary guideline £25 - £35k plus bonuses, dependent on experience.

 

Reports To: IT Manager To start ASAP

 

Job Role:

• Installing and supporting software to a large international customer base.

• Providing technical support by telephone, email, remote connection and onsite visits where required.

• Regularly travelling to customer sites to perform onsite installations and training, which on many occasions will involve staying away from home for one to three days at time, occasionally more (up to a week).

• Once training has been completed the successful candidate may be required to work US hours to help cover support for North American customers for maximum of one week in a month.

• Supporting the ITS company network and assisting internal users with IT issues.

 

Job Requirements / Key Skills:

• Good communicator with excellent telephone manners.

• Excellent spoken and written English.

• Customer/end-user care experience is essential.

• Driving licence is essential.

• Experience of Microsoft Windows Server and Client platforms, Active Directory, IIS and Microsoft SQL Server is required.

• Exposure to Apple MAC and Novell would be a bonus.

• Experience of printer and copier knowledge would also a bonus.

• French or German language skills would also a bonus, but is in no way essential.

• Experience of the software widely used in education would be a distinct bonus.

• Good organisational ability, good memory and an eye for detail.

• Ability to cope well under pressure

• Ability to work independently

• Excellent timekeeping

• Proficiency in Microsoft Office, especially Word, Outlook and Excel

 

Additional Information:

Most of the work involves supporting bespoke products, however a good knowledge of Windows/Active Directory is required in order to troubleshoot customer issues. Most products install onto servers and are client-server based. Please check our website for more details www.itsltduk.com. We work mainly in education/libraries and we have particular product that is very successful in law firms (see www.onelog.com). Our company is small (50 people) and friendly and there is a big element of teamwork. The IT backend is normally SQL/IIS and sometimes Citrix. Internal support covers normal support for end-users and servers. Bonuses are received for completing installations and also for travelling/working out of hours (inconvenience).

 

We are looking for a hands-on experienced engineer who has a 'can-do' attitude and wants to grow within the company and take on more responsibility. This person needs to be able to show initiative, they must be willing to take on any challenge and work hard to replicate and resolve customer issues.

 

If you are interested in applying for the role please email your CV along with a covering email introducing yourself and why you might be suitable to jobs(at)itsltduk.com. If you are curious and have any questions please do not hesitate to ask.

 

Applications must be submitted by Friday the 14th of October.

 

Thanks for looking.

 

Nick

Edited September 27, 2011 by nickits
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