Hi,
Due to continued expansion ITS has the following newly created position available, which would be very well suited to an experienced ICT Technician who would like to move from employment in an educational establishment into a challenging and rewarding role that involves specifying and testing software which the company develops in-house and ensuring that the products that ITS promotes will successfully meet the needs of its clients. ITS is a friendly, commercial organisation that provides many very well-known solutions to schools, colleges, universities and public libraries including MyPC, R&R, Mirtrak, Deep Freeze, PaperCut and LanSchool.
If you are interested in applying for the role please email your CV along with a covering email introducing yourself and why you might be suitable to qaroles(at)itsltduk.com. If you are curious and have any questions please do not hesitate to ask.
Applications must be submitted by Friday the 28th of October.
Best Wishes,
Nick Dabanovic | UK Sales and Operations Manager
iTS: Essential IT solutions for the Education, Public and Corporate sectors
www.itsltduk.com
JOB VACANCY
Presales and QA Consultant
INFO TECHNOLOGY SUPPLY LTD
The Company:
ITS (Info Technology Supply Ltd) is a leading software development company specialising in access management, booking systems, cost recovery, desktop management utilities, greener computing and track and control solutions. Customers of all sizes from the education, public library, legal, corporate and government sectors rely on ITS solutions. We are an independently run firm established in 1988, headquartered in the United Kingdom, Harrow, Middlesex with operations throughout Europe and North America. ITS has a global presence with customers across five continents. All ITS software solutions are developed in-house; we do not outsource development or use contractors. We employ a large team of experienced developers and QA personnel and offer access to a dedicated technical support team to ensure all our customers get the best service and response rates to any issues raised.
We regularly update our software solutions to deliver features that have been requested by our customers and all our solutions are designed to be easy to use and configure. We understand the needs of our customers and have been supplying quality, reliable software solutions for over twenty years.
ITS has various partnerships that have been carefully selected to guarantee we only supply high calibre software and hardware solutions ensuring that our customers’ expectations are met while our ethic of only providing quality, reliable systems is maintained.
ITS is both an ISO 9001:2008 and Investor in People certified company
ITS requires an enthusiastic, task focused individual to assist both the Presales and QA Departments.
JOB DESCRIPTION
Job Title: Presales and QA Consultant
Salary guideline £25 - £35k plus bonuses, dependent on experience.
Location: Central Harrow (HA1)
Reports To: Manish Shah, Product Portfolio Manager
Start ASAP
Job Purpose:
To perform quality assurance testing on pre-release versions of ITS products and provide presales support to both telesales and field sales account managers located in the UK, Europe and North America. Travelling with sales people on sales presentations, performing online demonstrations and webinars, attending exhibitions and conferences, answering queries by e-mail, assisting in the completion of tenders and the creation of technical white papers, software test cases and product manuals covering all ITS products.
Job Responsibilities:
1. Answering e-mail queries from sales people sent to the presales e-mail group.
2. Joint visits to customers and prospects with field sales account managers to handle technical queries.
3. Participating in teleconferences when technical backup is required.
4. Performing online demonstrations and webinars when required.
5. Attending exhibitions and regional conferences where ITS is exhibiting.
6. The creation of technical white papers.
7. Competitive analysis of non-ITS products.
8. Communicating customer’s technical requirements to the installations project manager prior to implementation.
9. Providing development with insight as to what customers require from future ITS products.
10. Performing technical testing to simulate the use of ITS’ products in customers’ environments to facilitate sales and eliminate bugs.
11. Training sales people on technical and functional aspects of the company’s software.
12. Creating software manuals.
13. Performing full test cycles on products that are in development and reporting all issues to the relevant developers via the ITS bug reporting system.
14. Performing QA testing on new versions of products which have already been released and are in use by customers.
15. Devising and documenting test cases.
16. Assisting the development team in replicating issues.
17. Assisting in the creation of functional specifications of ITS’ future software.
18. Writing of product manuals and technical white papers.
Key Skills:
1. Excellent attention to detail.
2. Excellent organisational skills.
3. Driving Licence and car
4. Excellent time-keeping.
5. Excellent written and spoken English.
6. Knowledge of the Microsoft Office suite preferably including Visio Studio.
7. Excellent knowledge of Windows computing environments.
8. Good knowledge of IP networking infrastructure.
9. Exposure to Mac OS X operating systems (desirable but not required)
10. Exposure to Novell environments (desirable but not required)
11. Exposure to software typically used in education (desirable but not required)
12. Systematic approach to problem solving.
13. Have the ability to work under pressure.
14. Ability to work independently.
15. Must be able to think outside of the box.
16. Excellent time-keeping.
17. Excellent knowledge of Windows Operating systems including both clients and servers.
If you are interested in applying for the role please email your CV along with a covering email introducing yourself and why you might be suitable to qaroles(at)itsltduk.com. If you are curious and have any questions please do not hesitate to ask.
Applications must be submitted by Friday the 28th of October.
Thanks for looking.
Nick
