[sims] "InTouch Services not compatible..." error message - RM network [Solved]

[Quatermass]

We're getting "InTouch Services are not compatible with your SIMS version" when an ordinary network user tries to run InTouch. SIMS fine otherwise. Summer & InTouch updates applied fine. Works fine for network admins so must be some difference between users. At Capita's suggestion, tried adding SIMS server IP as a proxy exception for ordinary users but still no joy. It's not being a local admin on the station either. Any ideas?

[steve]

We had this message for all users after the summer update - I'd installed the updates with admin rights instead of the pre-defined capita user setup at install.

 

Fixed by capita changing the service user details.

 

Might be something to check.

[Quatermass]

Thanks Steve, but now fixed! Turns out it's the same issue that breaks the SIMS Document Server, as mentioned on the RM forum and elsewhere - the infamous trailing semicolon that's added to the proxy setting if it's edited via the RM Management Console. See Capita KB111368 or RM TEC1925974. We missed it because we'd fixed the DS issue by changing the protocol from HTTP to TCP rather than removing the semicolon directly in the GPO.