Smart Notebook v10 - links to Web Pages an Issue

[10051550]

I'm having trouble trying to get web page links to work - I can insert a link but when I click on it I get , for example - ' smart notebook unable to open ' - web access outside of smart notebook is OK

 

Links to word documents and other external documents work fine

 

Any Ideas ??

[mats]

I'm having trouble trying to get web page links to work - I can insert a link but when I click on it I get , for example - ' smart notebook unable to open ' - web access outside of smart notebook is OK

 

Links to word documents and other external documents work fine

 

Any Ideas ??

 

Did you ever get this sorted? I have the exact same problem.

[jonnykewell1]

I too am experiencing this problem, any fix?

[mats]

I tried contacting smart. My suspicion is that it's a simple GPO setting and doesn't require redeployment of a new version of smart.

 

See if you can spot any useful content in their response.

 

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Dear Mat,

 

Thank you for contacting SMART Technologies.

 

I understand you are having problems opening links in version 10.8 of the SMART Notebook® collaborative learning software.. I am happy to direct your inquiry.

 

Our records indicate that software maintenance period for this version ended on February 20, 2013 and is no longer eligible for phone and email support.

 

On September 23, 2013 we announced the SMART Notebook® Advantage program. SMART Notebook Advantage software maintenance is an annual paid subscription program to cover upgrades, add-ons and technical support for the SMART Notebook® collaborative learning software. Most importantly, SMART Notebook Advantage includes access to extended features and enhanced functionality, previously provided through the purchase of individual plug-ins and add-ons.

 

For more information about SMART Notebook Advantage including Frequently Asked Questions, visit our online resources here:

Notebook Advantage maintenance plan - SMART Technologies

 

Please contact your local authorized SMART reseller for purchasing options:

SMART resellers: where to buy SMART products - SMART Technologies

 

If you do not wish to renew your SMART Notebook Advantage subscription maintenance you can continue to access SMART’s Online Support Center and Knowledge Base articles to help obtain answers and information for your product.

 

SMART's Online Support Center:

Support center - SMART Technologies

 

Knowledge Base:

KnowledgeBase - Home