Moodle email smtp error problem

[cher736]

Hallo there

 

I have been trying to find out how to set my email in Moodle 2. I am new to Moodle I like it very much and how you can make the quizzes and courses.

 

My problem is when a student creates account it says message failed.

 

Under Server and email I have set it like this.

 

smtp hosts: smtp.dsl.telkomsa.net

username: online2212355

Password: for email: ******

 

Everytime I create account for a new user pretending to be student to test the email it says message failed cannot send.

 

Why is this?

 

Thank you

Regards

Cheryl

[sukh]

1. smtp.dsl.telkomsa.net host, is this your or your ISP's

2. Have you allowed moddle to relay off this host?

3. Does it require authentication and is the authentication type correct?

4. Check the logs on smtp.dsl.telkomsa.net and see what SMTP logs are saying.

 

Sukh

[cher736]

1. smtp.dsl.telkomsa.net host, is this your or your ISP's

2. Have you allowed moddle to relay off this host?

3. Does it require authentication and is the authentication type correct?

4. Check the logs on smtp.dsl.telkomsa.net and see what SMTP logs are saying.

 

Sukh

 

Thank you so much for your reply I appreciate it. I am new to this but I cannot get the email sorted out yet.

 

Yes my smtp is smtp.dls.telkomsa.net

What do you mean about allowing moodle to relay off this host. Could you walk me through the steps please.

where do I check the logs on smtp.dsl.telkomsa.net and see what smtp logs are saying.

 

do I have to change anything in php mailer

 

 

Thank you again for helping me.

Edited June 25, 2011 by cher736

[sukh]

1. The 1st & 2nd picture is of Outlook.

2. The 3rd seems to be of moodle.

3. smtp.dsl.telkomsa.net - Is this a windows server with SMTP service running? IS it an exch server? Is it a unix server?

4. Is smtp.dsl.telkomsa.net working from other applications or for Outlook if it's used for this.

5. I got no idea what smtp.dsl.telkomsa.net this is so I cant say where to look for logs, if you reply to point3 I may be able to help.

6. Has this ever worked? Or is it 1st time you trying to get it to work?

 

 

Some info on moodle but this is straight forward. - Email settings - MoodleDocs

[cher736]

1. The 1st & 2nd picture is of Outlook.

2. The 3rd seems to be of moodle.

3. smtp.dsl.telkomsa.net - Is this a windows server with SMTP service running? IS it an exch server? Is it a unix server?

4. Is smtp.dsl.telkomsa.net working from other applications or for Outlook if it's used for this.

5. I got no idea what smtp.dsl.telkomsa.net this is so I cant say where to look for logs, if you reply to point3 I may be able to help.

6. Has this ever worked? Or is it 1st time you trying to get it to work?

 

 

Some info on moodle but this is straight forward. - Email settings - MoodleDocs

 

Hallo there

 

 

 

The system I am using is windows xp sp2. The email works fine in microsoft outlook I do not use microsoft exchange. With these email settings I sent you.

 

I sent you a screenshot of moodle to show you what I had typed in there for...smtp which is also used for the outlook email, which is smtp.dsl.telkomsa.net

 

and my pop3 is pop3.telkomsa.net.

 

 

 

What must i put in moodle 2.03 for email to work or how should I go about it?

 

 

 

I am running moodle for windows as a localhost from pc. Yes it is the first time I am trying to set up moodle any help would be appreciated.

 

 

 

Thank you

[sukh]

1. In moodle you should put in the smtp.dsl.telkomsa.net for the relay

2. It seems like youre using POSTFIX and the SMTP on Windows XP SP2, if this is the case, you need to make sure either the IP address of the moodle systems is allowed to relay using smtp.dsl.telkomsa.net or setup a username/password which postfix will expect so that a system is allowed to rely.

3. As a test, from the PC running moodle try the below and see if this work.

 

Open cmd.exe

Then Type Telnet smtp.dsl.telkomsa.net 25

Helo smtp.dsl.telkomsa.net 25

mail from:[email protected]

rcpt to:[email protected]

Data. (then hit return).

Subject:Test (. then hit return).

 

for ref : XFOR&#58 Telnet to Port 25 to Test SMTP Communication

 

See if you get the message. You may want to disabled any AV or firewall you have on the moodle PC to test this as it gets stopped. If you cant event telnet to the host then configure your SMTP to allow the moodle OS to connect.

[cher736]

1. In moodle you should put in the smtp.dsl.telkomsa.net for the relay

2. It seems like youre using POSTFIX and the SMTP on Windows XP SP2, if this is the case, you need to make sure either the IP address of the moodle systems is allowed to relay using smtp.dsl.telkomsa.net or setup a username/password which postfix will expect so that a system is allowed to rely.

3. As a test, from the PC running moodle try the below and see if this work.

 

Open cmd.exe

Then Type Telnet smtp.dsl.telkomsa.net 25

Helo smtp.dsl.telkomsa.net 25

mail from:[email protected]

rcpt to:[email protected]

Data. (then hit return).

Subject:Test (. then hit return).

 

for ref : XFOR&#58 Telnet to Port 25 to Test SMTP Communication

 

See if you get the message. You may want to disabled any AV or firewall you have on the moodle PC to test this as it gets stopped. If you cant event telnet to the host then configure your SMTP to allow the moodle OS to connect.

 

 

I tried the telnet commands and this is a screenshot of what I got.

I also set Moodle to smtp.dsl.telkomsa.net

 

What else do I need to do.

 

I tried again to set up account pretending to be a student in Moodle on the login screen and itsaid

SMTP Error: Could not authenticate. ERROR: SMTP Error: Could not authenticate.

SMTP server error: 5.5.2 Error: command not recognized

 

Thank you

Cheryl

Edited June 26, 2011 by cher736

[PiqueABoo]

Try again, but just type:

 

data

 

Then hit return (you typed "data." i.e. with a period/dot on the end).

[cher736]

Try again, but just type:

 

data

 

Then hit return (you typed "data." i.e. with a period/dot on the end).

 

Hi there

 

I realised I had done something wrong so this is now what I did and the replies I got back.

 

220 rrba-ip-smtp-2-3.saix.net ESMTP Postfix

Helo smtp.dsl.telkomsa.net 25

250 rrba-ip-smtp-2-3.saix.net

mail from:[email protected]

250 2.1.0 Ok

rcpt to: [email protected]

250 2.1.5 Ok

Data

354 End data with .

Subject:Test

.

This is a test message you will not see a response from this command.

.

250 2.0.0 Ok: queued as A69101F63

[sukh]

Did you get the test message?

[cher736]

No it did not show anything in my email or in cmd

[sukh]

The message has been accepted and queued, do you see anything on your smtp.dsl.telkomsa.net host?

 

ARe y o sure the message isnt in your junk email?

 

smtp.dsl.telkomsa.net - Is this working for any other application?

[cher736]

The message has been accepted and queued, do you see anything on your smtp.dsl.telkomsa.net host?

 

ARe y o sure the message isnt in your junk email?

 

smtp.dsl.telkomsa.net - Is this working for any other application?

 

After Subject:Test I press Enter nothing happend. waited a while then I checked the junk mail box nothing there. This email does work with no problem I can send and receive normal emails with attachments but when I do it through telnet it does not want to work and in moodle it does not want to work..

 

Thanks again

Regards Cheryl

[sukh]

What you need to do is check the SMTP logs on smtp.dsl.telkomsa.net and see what's going on. The message seems to have been accepted but it isnt getting delivered.

 

Can you check the queues on the smtp.dsl.telkomsa.net host and see if you can see the messages?

[cher736]

How do I check the queues or smtp logs what do I do to do that?

[sukh]

im not too familiar with postfix. You may have to goolge for this - Postfix -- the Sendmail Replacement

 

What we do know so far is that your moodle can submit emails to your smtp host, so there's no issues there, but there may be an issue with the config.

 

We also know there's no connectivity issue so we can focus on the config.

 

What we need to know is where those messages are sitting and why they are not beong delivered, we have to check the logs, queues, directories....

[cher736]

When I download Postfix at ftp://ftp.is.co.za/networking/mail/mta/postfix/index.html the extension is tar.gz which is normally for linux is there not a windows one that you know of....