Random BSOD

[LeightonJames]

A teacher has asked me to take a look at her laptop to find out what the problem is.

 

She is experiencing BSOD's at random and kindly wrote down the content of one of these BSOD's. I found the report files using event viewer but i am unable to diagnose the fault and fix.

 

I have attached the report files but had to change the extensions to upload them here:

 

Report.wer.txt

Version.txt

sysdata.xml.txt

Mini061211-01.dmp.txt

 

the Mini061211-01.dmp, Verison.txt and sysdata.xml files were in a.cab file which i have extracted.

 

The error report mentions wer.dll as a possible culprit but i'm not sure.

 

Any one able to shed any light on the cause of this problem (no "Vista is the problem" jokes please. I am aware of the uselessness of this OS!!)??

 

Thanks

Mini061211-01.dmp.txt

Report.wer.txt

sysdata.xml.txt

Version.txt

[markcuk]

okay

 

bugcheck code

 

0xc000021a caused by driver ntkrnlpa.exe

[LeightonJames]

How did you get that? and what does that driver relate to? to be honest to me it sounds as though a full rebuild maybe required.

[markcuk]

you can download bluescreenview and it will decode the minidump files.

 

run a memtest and hd test before you reinstall

[EduTech]

If you wish to read the minidump files, you can download the SDK Download details: Microsoft Windows SDK for Windows 7 and .NET Framework 4 you are able to open the mini dump files and you can read them then to get more information regarding why the machine blue screened.

 

James.

[LeightonJames]

Cheers, never knew that!