Duplicate email appearing in OWA

[ranj]

Hi

 

Having an issue with a particular email address which for some reason is appearing in Outlook twice. One which works fine but if the user picks the other contact. What I dont understand is the spelling is the same for both but one starts of with a capital letter and the other isnt.

 

When I go to distribution group in EMC it shows in there with the capital letter, If I try to add the lower case cover it doesnt work because obviously the name already exists and there cannot be duplicates.

 

For the life of me I dont understand why in OWA it is showing duplicate email address.

 

I attach a pic of what it shows to the user.

 

Is there anyway I can get rid of that second entry?

 

 

Thanks

[TheMan100]

Have you tried deleting the non-duplicate mailbox, then seeing if the duplicate still appears? If not then just re-add it again and see what happens.

[sukh]

1. what does it show on the GAL

2. Are these 2 smtp addresses assigned to assigned to different mailboxes? the same? DL?

3. Is it only this one users who sees this for this smtp address or all users?