Windows 2K8 R2 Server + Canon IR 5880C + Client = Problems

[Cools]

I'm having a problem with a Canon IR 5880C Photocopier come Network Printer.

i have windows server 2008 R2 64Bit it is set-up as a print server and i'm sharing the Canon Copier as a printer it has Department ID on it so it asks for a code when you come to print to it..

 

it has the 64 Bit drivers and 32Bit driver installed and tested working.

 

i have window 7 clients 64 bit that map the shared printers. when i come to print a test page it comes up with the code box I add the code but then it complains it "cloud not get device information"

 

32bit client is fine but 64 bit just has problems..

any one else has a IR 5880C..

[Duke5A]

If I had to guess, the client is trying to talk directly to the printer and it is failing. If it were a Laserjet using Microsoft drivers then it probably wouldn't need a direct path of communication to the printer, but with the advanced printing features built into the driver the client needs direct access. We had some similar problems with Toshiba copiers, and a couple Canon Image Runners that were on different subnets than the clients. Traffic was blocked from traversing the subnets, but the print server that sat in a server VLAN could freely communicate with both. We were getting error messages that basically said the same thing.

 

Try directly adding the printer on the client and see what happens.

[Frode]

We had the same problem. We used the PS3 driver versjon 4.80. After updating to the new driver 4.86, device status works:D Testet ok on 2008 R2 and 2003 R2.

 

Did not get any information about this fix from Canon. Would be nice if they could post a "what's new" file or something with the new driver.